We received the frame as a Christmas gift and within a week it would freeze on certain pictures. We tried to delete the pictures in case there was a faulty file but the frame would freeze again when viewing the thumbnail files. There was no other way to erase the memory and start over and the computer connection wouldn't work either. The customer service on the web has been unresponsive and the customer service on the phone is condescending. Not only will we purchase a photo frame from Kodak next time, we will never purchase from Westinghouse period. While on the phone, rather than offering a replacement they suggested we just return it to where we purchased it. We will, and Kodak will receive our money instead when we purchase a working product from them.

Great success with this product. easy to setup and I'm not that technically inclined--guess I can follow instructions :) I saw similar frames at Officedepot and Target and this was way cheaper. I'm looking to buy another!

This review is based on the 14in Westinghouse digital photo frame my husband bought me for xmas. I have no problems/issues with the frame. For being my first digital frame I find it to be very useful. As a photographer, who wants to display my photos in 1 frame instead of printing many. It comes in handy. Not sure how the 10in frame is design, but on the 14in frame the controls are on the side not the back of the frame. Just like the 10in frame, the power button does need to be held for a couple of seconds...not 30seconds (like one viewer announced). I have found a trick to know when the screen is on...you can see the screen flicker, which then you will of course know when to take your finger off the power button. The other menu buttons, IMO once you get used to the menu, no need to keep looking at the buttons to see what you are using.
Just simply put pictures onto a card, insert the card, go into the menu figure out how you want to display the pictures and you're good to go.

From reading some of these negative views it seems like some people want the world out of a simple digital photo frame. You can't have everything.
Mine has worked everyday. It has never failed me. I am planning on buying a 10inch to display on my desk at work. Later in the future I will buy another 14in to better display my portraits. As it would figure, a landscape frame will crop portrait pictures (it has never stretch a portrait to fit into a landscape). But I have no complaints to that..it is what it is.

I read some people having problems with freezing. All my pictures are resolution 3008x2000. No freezing. No lagging.

So far in my experiance I recommend at least Westinghouse digital frames (can't say about other brands as I have no experiance with them). If you want to display family, fun, or even professional pictures..IMO it works just fine. But just with anything else in life...you can get a lemon.

I had trouble with frame freezing up on certain pictures. Once I called service dept. and found out it couold only read Jpeg photos it has worked great ever since. I would recomend this product.

I too experienced the freezing problem reported by several others. First I shortened all of the file names to less than 10 characters, but that didn't help. Then I resized all photos to 10" X 8" or smaller with max resolution of 640 X 480...but, that didn't help either. Finally, I displayed the photo thumbnails and stepped through the entire file of thumbnails (I had 148 photos loaded onto the internal flash drive). I found one thumbnail that displayed "format not supported"...even though the underlying photo had been saved in JPEG format. I deleted that thumbnail. Then I noted that several of the thumbnails did not indicate the size (e.g., 640 X 480) when highlighted...just JPG. All of the other photos showed showed both JPG and the size. I deleted the photos that did not include the size. Now the freeze problem has been fixed...the frame no longer freezes.

I believe that you can easily identify problem photos if you enter the manual mode and display each photo one by one...when the photo frame freezes, it is because the next photo in the file is corrupt in some way (and therefore can't be loaded)...just display the thumbnails, select that photo and delete it per the instructions. Once you can manually display all photos, they will display in Mosaic mode without freezing.

I bought this for my wife for Christmas, and it is easily her favorite present. I added a 1GB memory chip, and with 220 photos on it, there's still something like 800MB left. The Mosaicview feature is very nice, it really adds to the entertainment value while watching. I have it go through the photos in order, and have changed some of the filenames to get certain photos to come out next to each other in the Mosaicview. It reads from all sorts of memory types, and visiting relatives can pop thier own memory in to show everyone their own photos. The software in the frame lets you change the orientation of the photo without having to go back to the PC to do it, which is a time-saving feature. The only thing missing is a more slective Mosaicview: some really good photos I would like to display only as full-screen, whereas other photos can share the screen. Mosaicview does not allow for this at the moment, its all mosaic or all full-screen. I have built a folder for only full-screen photos, so sometimes I put that on display, other times I do the larger folder with Mosaicview. The brightness is good but not excellent. The viewing angle could be wider, the height of the frame vs your vantage point has a definite impact on how good it looks. We've found the the top of the piano makes it look good from anywhere in the room, sitting or standing. Your mileage may vary ;-) Overall, I am extremely happy with this product, and I'm glad I didn't shell out twice the money, this one works perfectly for my needs.
-CHUCK-

Awesome product. Bought it for my Mom so she could see pictures of all her grandkids and great grandkids that live far away.

I'm surprised this item is so defective for the price. I've tried various ways to operate, but it just freezes and won't do anything. I've given up, and am taking back for a refund today. My advice, by another product, don't take a chance on this one. From reading the reviews on this site, looks like Westinghouse needs to recall this item. Too many unsatisfied customers.

Overall this product works well. I noticed other reviews complained about order of pictures being displayed. I shut off the shuffle option and mine did display pictures based on filename order. I prefer the shuffle option though. I have not had the power problem others talked about. One thing that was very frustrating was it would freeze at certain pictures. I finally determined that the picture filename of the succeeding picture was too long. Evidently the picture filenames must be 10 characters or less. Once I changed the filename lengths it worked flawlessly. I only use compactflash cards as that is what I have extra of. I have thousands of pictures on my computer so I setup different folders of pictures and copy those folders to a compactflash card to have the digital frame show different pictures when I get bored with the current set.

I haven't had the problems that many others who've reviewed this product have had. Basically, I just need a large size electronic display for my digital photos. As it is, I found it to be a decent option for the price.

I think size wise, it's very nice. I had a 7" frame which was too small to be seen properly from across the room. At 10", this one is quite visible. And, close up, the picture is bright and the resolution is good.

I do find the fact that the camera displays pictures in an odd order a little annoying. The buttons could definitely have been better designed. But, for just putting a few pictures on a memory card of some type and turning it on and forgetting about it, it's not bad.

When you read the other reviews, think about how much control you want. Are you looking for a decent priced, large electronic photo display, or do you need a sophisticated, user friendly media display device?

Our son picked this up for my wife. I threw about 170 pictures in their original resolution (2-6.5 mb each) on a 2 gb SanDisk compact flash card and turned it on. It does take a LONG time to activate but it started up in "Mosaic" slide show mode right away. After messing around in the menu for a while it plays the photos in a "shuffle" one at a time and looks good doing it.

I haven't tried any video clips or downsized (to 800 x 600) yet. I haven't heard any noise after about three hours running. There's no heat from the frame itself but the AC adapter is warm.

The power cord could be a couple of feet longer and there is a small "wall wart" AC adapter to consider. The screen shows pretty uniform brightness and color. It MAY be just a little lighter at the bottom of the display or it could be the lighting in the room it's in. We don't need sound capability or a remote control so the lack of both is no concern to us.

The menu isn't very intuitive but if you play around with it, or ever navigated a newer TV menu, you can get it to do what you want. These things have been around for a couple of years but they're just getting decent now. I'm certain they'll get better with better processors and larger flash memory capabilities but for now this is fine. Some of the other reviewers are asking for some functions that a device like this just can't deliver. A cheap laptop with a photo display program might be a better choice.

We'll leave it on for a few days to see it there are any glitches but as of now I'm impressed enough to pick up another one to give to my sight impaired Mom. I'll save the cost of good photo paper in about a year with this and a couple of memory cards.

Imagine a mother, grandmother and greatgrandmother, with grandsons and great grandsons leaving abroad... Many others working all the day ...
She was delighted by the present... She began to operate it and transfer photos and more photos from the cameras and computers.
It was really great to see her enthusiasm.
It is very easy to operate and very decorative.
Westinghouse 10.2-Inch LCD Digital Photo Frame

To start, to turn it on, the instruction manual says to push the power button "for a few seconds". I've never had it come on in fewer than 15 seconds, and it often takes 30 or more. That's 30 seconds of sitting there like an idiot holding your finger on the button, wondering if the thing is actually defective. Have you ever even HEARD of an electronic device taking that long? Would it kill them to install a simple on-off switch instead?

The 5 operating buttons on the back are identically shaped (except for the round power button). This makes it difficult to use since you have to look at the front of the screen and feel for the buttons, usually hitting the wrong one. You end up having to turn the frame over and back many times to go through the menu and make your selections. It's understandable that they'd put the buttons on the back, given it's intended use as a wall hanging, it just would have been more user friendly if they varied the size and shape of the buttons, or their location, so you could distinguish one from another without having to visually confirm it.

The manual says that you can download files directly from your PC to the photo frame using a (not supplied) USB cord and a somewhat fussy procedure. I tried this and it didn't work. I ended up downloading my picture files using the same compact flashcard reader I use to download the files from my camera to my PC, and then inserting the card into the photo frame. If you load directly from your camera to your PC you might have a problem.

So far, I haven't had the problem identified in one review of having the compact flash card fall through the opening to loosely rattle inside the device, but after reading that and checking the unit, the writer is right. It would be easy to do, and a major pain. You do have to be careful.

The menu gives you the options of randomly choosing picture files to display and whether or not to repeat them. It doesn't give you the option of viewing them in chronological or filename order. Because most cameras name photo files with a numbering system, you assume that the computer chip would default to showing them in that order. That's not how this device works. It may be a result of how the computer saves the files to the memory card, but it doesn't display the files in the order they appeared on your PC when you downloaded them. That may not be a problem in some cases, but will be in others.

Potential buyers should give some consideration to the orientation of the photo's they may display (portrait vs. landscape). By default, portrait oriented photo's are displayed in landscape format, greatly reducing their size and adding some distortion. The software allows portrait formatted photos to be changed to display in full screen, but it's an 8 step process requiring the aggravating back and forth motion described above and it often doesn't work. It's much easier to do it on your PC (a fact the manual points out). Mixing the two formats is not advised if you intend to hang the frame or display it on a table.

A related enhancement would be to give you the option of displaying all portrait oriented photo's and then the landscape oriented ones, although this would only be useful for hand held viewing. If you regularly mix the orientation of your photos, this might be an issue for you.

The MosaicView is hardly the " exciting new technology" lauded in the manual, but rather a minor obstacle most users will choose to ignore. After all, why pay a premium price to buy a photo frame with a larger screen, only to display images at a quarter of that size? MosaicView makes the orientation problem even worse because it packs 4 photos on the screen, which just squeezes and distorts the portrait files even more.

The stand that attaches to the frame is easy and convenient for landscape view, but a pain to convert to portrait. Instead of integrating that option into the design, you have to remove 4 teeny tiny screws, turn part of the stand platform, and then replace the screws. Unless you routinely carry a jewelers screwdriver, plan on at least a 10-minute job.

The power cord is 6 feet long, making it just long enough to reach from your average wall socket straight up the wall for an average height viewer. A few more feet would cost next to nothing and at least give you the option of trying to hide the cord behind a curtain or the woodwork as it works its way up your wall, or alternatively, to pass the frame from person to person while sitting in your living room.

After using this thing for a couple weeks, my biggest gripe is that I think the designers really missed the boat on what could be the best use of this product, which is as a hand held picture viewer. IMHO, what this country needs is an easy way to share digital pictures when you're not sitting at a computer. I'd hoped that I could use this as a replacement to prints in informal settings. I thought that at work, in a restaurant, or when I have friends over and want to pass around my latest vacation photo's, I'd be able to pass it from person to person, letting them advance each frame by pushing a button. While you can do that with practice, the power cord and button location makes this pretty inconvenient. If this thing was battery operated and had more user-friendly operating buttons, I think the market would recognize it as the final link in the digital loop, a convenient way to carry and show your digital photos.

For those that feel my criticism is misplaced because it focuses on a use not intended by the manufacturer, you're right. If all you want to do is hang this device on the wall and forget about it, these concerns probably won't be much of a drawback. To be fair, the screen delivers very acceptable sharpness at a resolution of 800 x 400 and the small size of the files required at that resolution mean you can pack a lot of pictures onto a pretty inexpensive memory card (one caveat noted below). That capacity is poorly matched to the software's navigation system however, which requires you to move through each picture one at a time if you want to save a picture to the internal memory (on the other hand, the manual gives no reason why you'd want to do that, so most people won't bother). In the final analysis, I think most users will want greater flexibility to use this device as a portable photo album. If that's important to you, you should think about waiting for the next generation.

One final note: For users of compact flash cards, a word of advice. The quality of the card makes a difference! I first tried an old Kodak 16MB card because it was large enough to handle the 200 pictures I wanted to view after I saved them to an 800 x 400 resolution, but I noticed distinct digital artifacts making squared lines in circle or wave patterns through what should've been a smooth transition of color in many pictures. At first I thought it was a reflection of the 800 x 400 screen resolution, but after switching to a 1GB Sandisk card, the problem went away. This probably goes for other types of memory cards as well.

DO NOT BUY THIS DIGITAL PHOTO FRAME. I PURCHASED THIS ITEM AS A GIFT AND IT WAS BROKEN AND DENTED RIGHT OUT OF THE BOX. TERRIBLE CUSTOMER SUPPORT. WESTINGHOUSE DOES NOT CARE ABOUT CUSTOMER SATISFACTION, PLENTY OF OTHER MANUFACTURERS MAKE THESE.

We bought 4 of these frames for family members. Two of the four had problems with mosiac view freezing up after about 5 minutes. This occurred with both the internal memory and compact flash memory card. When the frame works it's great. We decided to return all 4 frames due to these problems.

I loved this frame but had problems with the slide show freezing after about 5 minutes. I bought this one because I loved the Mosiac view. Tech support wasn't much help. They told me that even though all my files where jpg that if I had done any editing or cropping of them that it would cause this problem. The biggest problem is I had no way of knowing which picture of the 200 hundred or more was causing the problem. Since I edit many of my pictures and don't know which I have and which I haven't edited, I gave up on finding the solution to fix it and returned the frame. When it worked, I loved it.

The four features that one should consider in buying a digital photo frame are: (1) size of display, (2) internal memory (exclusive of expansion cards), (3) USB interface which allows you to easily select which photos you wish to transfer the frame (which camera expansion cards do not do nearly as well or not at all), and (4) screen resolution (the higher-the-better, of course). In the 10 inch size, the best digital photo frame on the market as of June 2, 2007 is the Westinghouse unit.

I searched around before I bought a digital photo frame. Westinghouse is a brand I like, and my family has bought 3 westinghouse monitors for different computers over the past 2 years because I have had good luck with monitor. The value is tough to beat. So, I figure I can't go wrong with their frame. This is a large 10.2 inch screen, resolution 840x480. I must say, the 8 inch frame actualy has better resolution at 800x600, but this has larger pictures, so when in mosaic slide show the pictures are larger therefore easier to see. All in all, I strongly recommend westinghouse, all the standards (multi-media card mp3/mpeg capable) and the great mosaic value on a good quality screen. check it out.