Amazon.com Customer Reviews
Great tool when it works - Review written on June 29, 2007
Rating: 2 out of 5
1 customer found this review helpful.
I primarily purchased this for the flash drive component. It replaced a 1GB swissmemory I'd returned because the pen portion broke off (yes, I actually used it, too!) and I needed the larger capacity. Well, when I got this new one, the flash drive seemed a little slower. 6 months later, it died. Completely. All my data is gone. Granted, I backed up what I needed, but I'd expect this to last longer than 6 months. Also, the price - you can buy a new 2GB flash drive for $20 now, and the silver alox version of the swiss army portion of the tool only costs another $20... even adding a courtesy $20 for the convenience of having the two-in-one, that only puts it at $60, half of what it's going for here. Not the best deal, but it's still a cool tool.
Good product - This one seems to be missing the SecureLock though - Review written on February 15, 2007
Rating: 4 out of 5
5 customers found this review helpful.
I have owned the 1gb model in the past. I just bought the 2gb model, and although the packaging and manual references the SecureLOCK function, this unit does not have it. I called technical support (18 mins hold time, got disconnected, 16 more mins hold time at 10am PST). The tech support guy thinks the software is available for download but couldn't find it (I spent 30 mins looking before I called technical support). The URL in the manual is no good (404).
The warranty is good, but if you have to send it in, expect it to be gone for 60 days. On two occasions with my 1gb model I had to send it in. Once was a defect with the memory stick, the other time the scissors broke (not just the spring, the entire scissor arm broke off). The first time, I got so frustrated with the amount of time it took, I nearly bought another one to replace it. The second time, in anticipation of the delay, I bought the 2gb model.