Amazon.com Customer Reviews
Perfect for the latte lover - Review written on November 10, 2008
Rating: 5 out of 5
I've had my machine for over four months and use it at least three times a week. It has been perfect for my needs. I didn't know anything about making coffee before buying the machine, but learning how to use the machine and make the coffee was really easy with the help from the instructions and other review tips. The machine does take daily maintenance (keeping the water level up, cleaning the coffee pod area out after each use, cleaning the steam wand, emptying the coffee catcher bin) but all I have needed to clean has been simply rinsing them off in water and reattaching. I use the pods already filled with coffee, which makes for a really fast cup of coffee, and easy disposal. Also, turn the coffee maker on at least 15 minutes before brewing if you want a hot cup of coffee, because the machine can take a while to warm up. The best place to buy coffee syrups by far is Cash and Carry, which is a restaurant supply store, but anyone can shop there. The syrups are half the price of the regular grocery store, plus there is a huge variety with hundreds of flavors to choose from (a large bottle of syrup usually is around the $3 range).
Broke after 6 months - Review written on October 03, 2008
Rating: 4 out of 5
I love this machine. Sadly, it did start acting "weird" after about 6 months (2 latte's daily). Seemed like it stopped regulating the steam temp, and steam started leaking from places it shouldn't. Although it was technically working, I was afraid of having my face scalded off, if it exploded. I called Delonghi, mostly just for advice, and without me asking, or even hinting, they offered to send me out a brand new machine. The machine arrived today, and I am back in action. Had the machine not broke, 5 stars, but the excellent customer service has saved this review. The moral-keep the paperwork!!!!
great value - Review written on August 19, 2008
Rating: 5 out of 5
This machine has been great! Its our first pump machine....the first was a delonghi steam machine, which produced almost no steam, and was just generally pathetic. This machine produces a decent shot of espresso, and a lot of steady steam. The frothing wand is a little short, but with a small pitcher, you can easily make enough milk for two beverages (or one really big one, i guess). and the machine comes with a built-on tamper, which is convenient, though ideally you'd want to have a separate one. overall, the machine is well built, and a great tool, especially on a budget.