I returned the one they sent because it was not the right finish. I had ordered the non-stick. I called and was told no problem send it back with a note and they would send the correct one out. It has not arrived yet.
Customer service worked with me I had no problem with them. To date I have been satisfied with the service but can't give a 5 star yet.

Great Product -- Great Price. Cast iron still the best for even heat distribution and long term wear.

I have one of the older road trip grills (before there were 15 different models), and it came with one teflon coated aluminum grill and one griddle, same material. Although it is easy to clean when new, even using plastic and wood tools, the teflon eventually started to come off on the food. I immediately went looking for an alternative, and this cast iron grill was the answer.
It is porcelain coated iron, so you can use metal tools (just not a hammer/chisel) to clean and to cook. While it can still be a chore to clean if you let 2 or 3 cooking sessions go by without cleaning, it always ends up with a nice shiny clean finish. And, no more teflon on my steak!

I do not like this grill. It is very heavy and difficult to clean. It is not the same easy to clean grill that comes with the Road Trip grill.

Not very good, everything cooked leaves a baked, hard to get-off food residue.

I live in a highrise condo, and have a small but very pretty balcony, which can be viewed from my bedroom. I wanted a grill that was effective, small, and attractive. The Coleman Road Trip Grill met all criteria. My condo was featured in a "House Tour" of the building, and while my condo renovation ideas received positive feedback, several asked me to give them the grill information. Wow--it cooks great burgers, steaks, and fish.