Amazon.com Customer Reviews
Charge circuit design flaw will destroy the battery - Review written on March 06, 2008
Rating: 1 out of 5
2 customers found this review helpful.
A design flaw in Scooba's battery charging circuit, will destroy the battery if left connected to the power supply for an extended period of time, which in my case was about a month. I discovered this design flaw after the warranty period, because all previous charge cycles were done by removing the battery from the robot, and placing it in the charging station. The charge station will cut off properly when the battery is full. I only had at most 7 discharge cycles before the battery failed to hold a charge. When I phoned iRobot concerning this issue. I was at first told there was a design flaw in the software that caused the battery to be overcharge, and that I'd be sent a software update to fix that problem. But when I asked for a replacement battery, I was told that since I was outside the warranty window, I would need to purchase a new battery for the unit. Their explanation for why the battery failed changed to, you didn't use the product often enough, that is why the battery failed. Being an electronic design engineer with 25 years experience in circuit and software design, I found that comment to be pretty ridiculous for a product that has a nickel metal hydroxide battery.
My advise, go out an buy a good mop, and forget about this product. You can use that money to buy something more useful, and avoid the hassle of fooling with iRobot's customer service. You'll also save the expense of another battery when yours fails after a few uses.
Great Idea, doen't last - Review written on December 04, 2007
Rating: 2 out of 5
2 customers found this review helpful.
I've owned by 5900 for 14 months. In that time I've only used it about 20 times. It worked great for the first few months. Then the battery started acting up. It would stop 5 minutes into cleaning. I kept the battery in the charger as the documentation recommended. After contacting iRobot, they sent a new battery and recommended against the documentation and to remove the battery 8 hrs after putting it in. So now I have a new battery and a couple weeks later the vacuum fan started making noise. It would leave excessive water on the floor. Next problem, all the lights are on and it does't start (Service code 8, Power, Clean, Check Tank, Check Brush and I'm stuck). I follow the customer support recommendations for taking everything out of the Scooba, including the battery, waiting ½ hour and put it all back in. Same problem and the Customer Rep says that the 1yr warranty is over and that all they can do is offer me a new one at a slight discount from full retail.
I cannot recommend it. It's cool and works well for a couple months, but it doesn't last. With only 20 washings until it died, it's about $18 per floor wash. I've made the mistake of recommending this early on to my friends and now they are having problems also. Most of them start having problems about 6 months to a year after purchase.
Didn't work at first, but I found the fix and it's great.... - Review written on November 26, 2007
Rating: 5 out of 5
It was disheartening when the Scooba didn't work the first time I tried it. It didn't put out any water. I went searching the net and found some posted comments about the problem Scooba has with its valve. You have to unstick it if your "check tank" light comes on. Once you do that, it works fine ever after (or until it dies, which mine hasn't done yet).
Here's the fix: Get a drinking straw and, while there's cleaner and water in the tank, blow air into the tank via the little black valve (a dot-like rubbery circle). You'll see the water bubble if you're getting through the value and that lets you know the water will now flow.
If you have trouble taking the battery out for recharging, just be aware that you need to have the unit standing upright to pull it out (at least that's the case with mine).
I also found that putting the brush back in was impossible for me until I discovered that the unit should be sitting flat for that, and then you slide the brush in through the side opening.
All this may be in the manual, but I lost mine before using Scooba the first time so I had to learn this stuff by trial and error.
The cleaner costs too much on Amazon. You can get it cheaper right from iRobot in packages of nine 32-ounce bottles.
The cleaning ability of this critter has really surprised me. I'm also impressed with the battery life. I think it lasts more than 2 hours on a charge, so I just started it up when it was finished with the kitchen and had it clean it all over again. And I must have a pretty dirty floor because I've had to empty the dirty water and refill the clean water tank as many as three times during the cleaning cycle.
Bottom line: my floor has never looked so clean before. But be aware: you'll have to wipe up in corners and along baseboards and cabinet lines, etc. I just wet a paper towel and put some of the cleaner on it. That cleaner is good stuff. Some people think it has too much fragrance, but I'm very sensitive to fragrances and it doesn't bother me at all. I don't even notice it when in the house as it's cleaning. But if I go outside and come back in, then I'm aware of it. It dissipates rather quickly.
I also have the Roomba and love it. My Dirt Dog is on its way to me; just ordered it.
Not ready for prime time - Review written on October 14, 2007
Rating: 1 out of 5
2 customers found this review helpful.
I've had my Scooba for over a year now, and it has just never worked right. It's been really frustrating, especially since I paid $350 for it. I had such high hopes because I really value my Roomba red, which works well. Frequently the Scooba won't start, and I've done troubleshooting many, many times with iRobot over the phone. On the rare occasion that it does work it leaves a pretty thick layer of water and cleaning solution on my floors, which worries me since they're sealed bamboo. If you have a pet that sheds, like I do, you really have to sweep before using it, or use a Roomba, since the Scooba's vacuum component doesn't seem to work well either. Honestly, I'd recommend Gaiam's far more low-tech version of "Swiffer" (with re-usable cloth covers and a tank you can put your own cleaner in). The Scooba has just been too much frustration for too much money.
Don't do it!! - Review written on July 17, 2007
Rating: 1 out of 5
12 customers found this review helpful.
I have two Roombas and while one battery does not hold a charge, the other Roomba will do a quick "sweeping" of a couple of rooms while I'm doing work in another room, so it's useful.
The Scooba, though, is a disaster. The battery I got with my Scooba (in Nov. 2006), never held a charge through a cleaning cycle and the charge has gotten shorter and shorter. My parents and a friend of theirs had the same problem with their Scooba batteries. iRobot agreed to replace my battery (July), but at the same time claimed that they didn't have one in stock and didn't know when they would get one--and this is when a replacement battery is listed as "in stock" on their website! So, clearly, the Scoobas have problems, but iRobot isn't willing to follow through on its warranty. I meanwhile have the bulky Scooba and battery charger to store, along with the boxes of cleaning fluid which I bought (and had to buy from iRobot)...while they simply don't get around to sending the replacement battery they agree that they owe me in exchange for the defective one they sold me. By the way, the Scooba is messy (pour in water, pour in their cleaning fluid, pour out dirty water, pull out several different parts to clean between uses), awkward to use (it's heavy, the battery is hard to extract), and takes up a lot of space, also an ugly blue on blue for their high-end model, and doesn't do corners...and gets stuck under the toe kick in our kitchen. All around, just not worth the time. Much easier to get a mop out--or even hand wipe.....and I say that even though I'll do anything rather than mop! iRobot Scooba Floor Washing Robotic Hard Surface Cleaner, Blue
Poor product and suck customer service!! - Review written on April 17, 2007
Rating: 1 out of 5
7 customers found this review helpful, 10 did not.
Before you buy, make sure amazon.com is the authorized dealer of the iRobot.
I Only used my scooba for 4 months, then it broken for no reason!!
It showed error code 4, then I tried to contact iRobot customer service for repairing, but they said I need to pay extra $179.99 plus shipping, only because I bought it on eBay!!
They said because I did not buy it from "authorized dealers", so they won't provide Warranty!! I even provided my order record to them to show I only purchased it for 4 months. However, they refuse me again!!
iRobot corporation is a manufacturer, not a retailer. I don't think they have any exception to refuse any warranty repairs for a customer who didn't use their product more than 1 year. If I bought it from eBay, but I request walmart to repair it, then they can say I didn't buy scooba from them so that they can refuse me. However, hey...iRobot is the manufacturer, it's their problem, I even did not use it for more than 4 months, and they refuse to responsible to their product?
A $[...] value product for only good for 4 months, then ask [...] for repairing!!
Wow, such a great company and super awesome support and warranty!!
wait another version or two - Review written on February 23, 2007
Rating: 1 out of 5
25 customers found this review helpful, 3 did not.
I got this as a gift for my hardwood floors. I already have a Roomba which does a wonderful job or getting in and around stuff. Literally you set it down and it does it's thing.
The problem with the scooba is:
It is literally faster, easier, better to clean the floors with a mop. It is a decent first generation product, but I don't recommend buying this. It has several design flaws which need to be rectified before you can actually begin to replace the mop (I never expected the product to do corners, tight areas, and low-height clearances and stairs and stuff..lets be realistic..)
The screen gets dirty if you don't roomba the floor first. it is flat out a poor design for the screen filter. or just poor suction so it doesnt use the whole screen.It stops mid-cycle almost every single time. So you have to babysit it.
It seems to stick along the -edges- since I have to babysit it. I watch it, and it does up around the walls and stuff several times, and completely avoids the big open areas where you get the most foot traffic. It also have a -very hard- time making the transition between rooms so it will do like 1/2 of the area, and totally miss the other half sometimes it does them both, but it is a rarer occasion.
When I first got this, I literally went through the whole bottle of solution just trying to get the 400 sq ft of floor downstairs clean. It was like 6 complete cycles.
Before the floor got clean..and im not -that- dirty. there were tracks where i had walked acrossed the floor with wet dirty shoes (not muddy) on and it left spots on the floor.. It took 6 times to remove those..
It gets stuck in certain areas the roomba finds its way out of. I thought I was ALL set as I had roomba proofed my house. I plunked this sucker down, and it failed miserably. It can't find it's way out of corners that only have a single entrance point.
It bumps objects a LOT harder then the roomba does. It can get stuck because it hits objects like chairs so hard that it moves them an inch or two, and it can't bump its way back out.. The roomba doesn't do that..
It doesnt detect edges or go over transitions very well. I can't use it upstairs in my house because it hits the stairs and gets stuck on the edge of them. It also can't go over the ledge between the hardwood and the linoleum in the kitchen like the roomba can. If you just put it in the kitchen,it gets stuck on the transition coming off the linoleum. which it only like a .5" drop at most. The roomba doesnt have an issue with this.
It gets stuck in about a quarter sized whole in my tile around the fireplace where the tile has chipped and disappeared.The roomba makes it over this with no issues.
It leaves streaks.
The cleaning solution is pretty pricey.
It will not self-charge on the base like the roomba does so you actually have to take the battery out, and let it charge, instead of coming home, having it already charged, empty, and clean it, and restart it.
The pros are, it does actually -clean- the floor but you have to run it daily to keep the floors clean since it doesn't do a thorough job and since it doesnt do all the areas you are constantly fiddling with it. It doesn't save you any if much time or mess, over hand mopping.
The design of the solution containers is not only messy, but it can get stuck trying to open it, You end up with a dirty sink,since you have to open it over the sink or risk having the dirty solution dump on your floor which is actually gross.
I would have sent this product back had it not been a gift.