Amazon.com Customer Reviews
I'm not sure about the vacuum itself, but customer service is lacking - Review written on August 28, 2008
Rating: 3 out of 5
2 customers found this review helpful.
Well, ordered this vacuum a couple weeks back, and it arrived in about 5 days which is great, but the hose was missing. It says in the manual to call Dyson directly rather than the retailer. I spoke with a gentelman that really tried to help me, but I wasn't sure if we were talking about the same part so I called customer serivce back and got a woman who talked to me like I was a dummy (you work for the company lady, not me) I ended up waiting another 5 days for the incorrect part to appear. I again, called back and got yet another representative and she said that they would send out the correct part, but it will take another 7-10 days. I asked if it could be rushed since I have an expensive new vacuum that is just sitting here. The representative said that they "don't offer that." My Husband then took the issue over and tried to talk with supervisors but could never get connected to one. I'm about ready to pack this thing up and send it back. If you want some advise, I would be wary to buy Dyson if there is any reason that customer service needs to be contacted, because they just can't help the customer.
Nice but not perfect... - Review written on August 28, 2008
Rating: 4 out of 5
2 customers found this review helpful.
Well, I ordered the DC14 Remanuf. white vac. It arrived nicely packed with all the accessories and extra HEPA filter. I had a DC07 which I gave to my mother in law since they needed a vac and frankly, I did not see them spending what I did on it (they would have bought the cheapest one on sale...). However, when set up, the wand appeared not to fit onto the vac and came off because it would not click into place. I had called Dyson (great customer care) and after trouble shooting with me and having the DC07 on hand, figured that the wand was either defective or just from a different unit. They sent me a replacement wand under warranty (6 months only) via Priority mail and sure enough, it was a wrong wand (I later learned by going to the store that they put a DC15 wand of the same color on the vac I received). So, now, after Dyson made good, it is working like a champ. I could not tell it was a refurb. other than with a new unit you get a full 5 years of warranty while the refurb has 1/2 year. Dyson told me that you cannot buy an extended warranty or service plan from Dyson directly. Well, Amazon had it at 1/3 of retail so I really cannot complain...one word of caution, as with my DC07,the DC14 does make a grinding noise on many carpeted surfaces because of the agitator giving way when it is too much for the motor to turn it. It is noisy and at first you think the unit is broken. However, you can clean the agitator brush from hair and other debris picked up or just simply tilt the vac. up until it resets.
Dyson DC14 Full Kit Remanufactured - Review written on August 01, 2008
Rating: 4 out of 5
1 customer found this review helpful.
Purchased the remanufactured Dyson DC14 after reading several reviews online. Unit arrived in 4 business days using Super Saver Shipping. As for the online reviews, folks either love the Dyson or hate it with a passion, very little in between. I also saw a pattern in that vacuum shops seem to have it out for the Dyson, at least that's what I picked up on, I wonder what's behind that? If the review starts off with 'I've serviced vacuums for 20 years,' you can bet they are going to trash the Dyson. The price was the deciding factor; $199.99 with free shipping, a 6 month warranty, and a couple extra attachements in the box. Our family has two indoor cats, the unit does an admarable job picking up the fur, dirt, and pretty much everything else. I can switch between carpet and tile with ease. I can't say it's any better or worse than our old Hoover at picking items up and I really didn't do any scientific tests using a control vacuum. Still, it definitely does not leave a dusty haze in it's wake like other vacuums I've used. That alone is worth the price. Cleanup is easy, construction seems solid and the attachements are well designed. Provided this Dyson lasts a few years I will have to say it was a very sound investment.
It would have been cheaper to buy this and skip all the other floor products - Review written on April 25, 2008
Rating: 4 out of 5
4 customers found this review helpful.
Over the years I have bought vacuums, electric brooms, dustbusters, The Kone, electric mops...all in an effort to get spotless floors. I got the top rated vac by Consumer Reports. I should have saved my money, and bought the 'expensive' Dyson. This Dyson costs less than all the useless products and vacs and it DOES THE JOB. All of the accesories are easy, and it was a breeze to snap the few bits together, making it easy right out of the box. NOTHING is better, faster, or easier on bare floors.