Amazon.com Customer Reviews
360 degrees of funness. Xbox 360 is! - Review written on May 12, 2008
Rating: 4 out of 5
1 customer found this review helpful, 1 did not.
First off I want to get something out of the way. When running the 360, its loud and gets annoying, period. I hope they fix this in the next release of 360's. That is probably one of the major flaws in the machine, nay more of a nuisance, and the unreliability (RROD). Other than that, the Xbox does have great games, with top notch graphics. Games like Oblivion, Gears of War, and many others pushing next generation gaming to another level, setting the bar very high for it predecessors. I sold my Xbox awhile ago but I'm definitely going to grab another one in August when Jasper hits the shelves. There can only be room for improvement.
Great if you're not stupid - Review written on March 26, 2008
Rating: 5 out of 5
1 customer found this review helpful, 2 did not.
I have had my 360 for a one and a half years and I have had ZERO problems. I signed up for Xbox Live which is more than worth the money. I can play games, chat and video chat with all my friends and family back home, which is 2,300 miles away. I also bought the HD DVD drive which, although the format is over, will serve as a great up-conversion DVD player. I don't get all these people complaining about the heating or rings of death. The only people I know who've had breakdowns were people with mod-ed xboxes or people who leave them on for three days straight with no ventilation.
And for those complaining about the price or the lack of supply. I waited MONTHS for a Wii. AND I had to buy a $20 Nunchuk thing, and another 40 for a second controller. That stuff added up fast, so it's quite the norm for consoles.
The problem is all these idiots buy it for themselves or their idiot kids, hook it up wrong and wonder why it isn't revolutionizing their household or recording their favorite shows.
Overall it's an excellent multimedia center and great gaming system.
Know what you are getting - Review written on March 23, 2008
Rating: 3 out of 5
2 customers found this review helpful.
I enjoy the system for what it is. The online is great! You can download demos, trailers, new add-on (maps, cars, characters, ect..) adding to replay value. The Xbox Live community is great once you get around annoying kids screaming into the mic and equally annoying adults that fit into this category as well. So it's pretty much like any internet source you access.
The current games are striving to be new and original for the most part. The demo feature is nice. Keep in mind that is not the end result when the game is released so things may change. There are 2 games I downloaded from Xbox Live that were both free. Nothing to brag about and I have not purchased any games or movies so I can not give a review about that. To this day the original compatibility list is really not impressive when you think about the time they had to address the game issues.
The only problem game I have is Call of Duty 4. This is an online issue. Some days it's easy to join a planned or random session, while others are seemingly impossible. A tech said Activision is to blame entirely. So this has still not been resolved.
Update: There is a fix that does help most online issues with joining rooms if a router is at fault. It is a process called opening the NAT settings. When you preform a network test see if the NAT registers as Open. If not, look online for a solution. Luckily Youtube had a video explaining step by step how to open a my Verizon router
The tech source is HORRIBLE! My old account was locked out by Microsoft for no reason. The techs wanted to spend hours going over my modem, router, cat5 cables, etc... Finally I called back and said I had an up to date modem, no router, new cables and stated again that I was on the day before, but could not log on. They set me up with a new account at no charge.
A year later they tried to bill my old account. I had to call and cancel for a second time. This process took as long as every other time I called in. Nothing is fast with the tech support on the phone. I can not even imagine how the e-mail support handles these simple tasks.
Overall the system provides hours of fun so long as you do not require tech support. Should you have issues be ready to confirm you info multiple times if transferred to other departments. They will usually blame your internet provider or setup when you encounter online issues. To this day I have had more unsatisfied conversations where poor excuses are made and nothing was resolved properly. Good luck getting a representative you can understand.
I purchased my unit at a local store along with a 3yr warranty. Microsoft does offer a free warranty, but you have to ship the unit out for repair and wait weeks for a return. That is a log process so I would rather take a short drive and swap my unit out for a new one.
Good luck on you purchase.
My system was shipped back to me and the red ring is gone. Currently played just about everyday. I am hooked on GTA4 (online) and Overlord. The cd/dvd drive does still act up once in a while. That was not replaced for the red ring issue. If it gets worse I can always fall back on my warranty.
Xbox 360 was a waste of my money on so many different levels! - Review written on February 18, 2008
Rating: 1 out of 5
4 customers found this review helpful.
I've never owned a game system before and decided to purchase the Xbox 360 (with hard drive) as my first and ONLY gaming system. I purchased the console in December 2006 as a Christmas gift to myself and within six (6) months (by May 2007) my console started giving me trouble. These red lights started flashing - in three of the four quadrants, and after consultation with customer support and following the steps outlined by them, I was told I had to return the system to them for repair. Luckily for me it was still under warranty.
It is all fine and dandy that the product was under warranty and I did not have to pay to repair it, but I'm from the Caribbean, Barbados to be exact, and shipping from Barbados to the US to have my console fixed was US$60. In the end they could not repair the console and sent me a replacement unit - "free" of cost.
I received the replacement unit in July of 2007, had to pay US$100 to have the item shipped back to Barbados. The unit worked well for another few months and I was very contented with my gaming experience. NFL Madden '07 and Top Spin2 are favorites of mine.
In February of 2008 I experienced a different problem - the screen started to freeze. I e-mailed customer support and they sent me a string of e-mails as to how to maintain the harddrive, deleting user profiles and creating new ones and then an all too familiar problem arose - this replacement unit showed me three red lights! And like before I was told I would have to send my system to them for repair.
"Luckily for me", as I received the replacement unit in July, the warranty for the console is July 2008 and as such I won't have to pay for the unit to be repaired, but I will again have to pay shipping to have my item sent to the States and pay again to have it returned to me.
When I contacted customer support and expressed my concern over the expense relating to me having to have my unit repaired (not due to any fault of mine) it was brushed aside and communicated to me that if the prescribed steps to fix my console did not work I would have to send it for them to repair.
To me this is totally unacceptable! I purchased a game console in good faith and after collectively spending thousands of dollars in both gaming system, games (which can only be played on the Xbox 360) and repairs,I feel as if I have been cheated and robbed. What would the point be in having the unit sent for repair for them to send me a replacement unit or if possible, fix and return the currently destroyed unit. It would make more sense to cut my losses now and never purchase a Microsoft gaming product EVER again! If I continue at this rate there will come a time the product is no longer under warranty and I'll have to pay for repairs to the system.
I'm an extremely disappointed customer. Money does not grow on trees and I work hard for my money. If Microsoft is unable to produce an experience for customers to enjoy without hassle of repairs and maintenance, which is due to no fault of mine, they should pull out of the market. I will now detail the moneys I have LOST, as a result of Microsoft and their Xbox 360 (prices quoted in US$)
Xbox 360 Console $600.00
One (1) wireless control 37.99
NFL Madden '07 game 48.99
Top Spin 2 33.88
2006 FIFA World Cup 23.04
Splinter Cell 59.99
Ghost Recon - Advanced Warrior 59.99
Smackdown vs Raw 2007 59.99
Shipping to send unit to States for repair 120.11
Shipping to have unit returned 211.00
Local shipping, handling, duties on games & wireless
control purchased 57.00
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Total monies spent relating to Xbox 360 US$ 1,311.98
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Now you can see why the Xbox 360 has been a waste of my money. Based on the experiences stated above I am unable to give this product more that one (1) star out of five (5).
Dissapointed, frustrated customer who can't believe he was duped into investing over US$1,300 in a gaming system which doesn't work!
R. Sparrock
Bridgetown, Barbados
Xbox 360 Console Includes 20GB Hard Drive
I wanted a game system, and that's what i got! - Review written on December 20, 2007
Rating: 5 out of 5
1 customer found this review helpful, 2 did not.
First off I'm not going to make a this huge technical comparison to the PS3, mainly because I don't own a PS3 and could give a crap about the geek crap about one game system having this or that gismo that the other one does not. I have had my X-Box for about 5 months and it's worked great, great looking, awesome features and everything i wanted in a game system. I don't even play online and it's still an awesome system.
At the time It was way cheaper ( and still is) than the PS3 and has a ton more games. I can't get Halo 3, Gears of War or Bioshock on PS3 and for that reason alone I like the X-box system better. I could give two craps about blue ray vs. HD-DVD, I wanted a game system to play games, fun games and lots of them. Yeah, it's cool to have a blue ray player with your PS3, that's pretty cool but don't act like your not paying for it. If I really need HD, then I'll go get it. By this time next year blue ray and HD DVD player will be half the price they are now, just you watch. If your like me and are just wanting the best games then you go 360...period, end of discussion. If you wanna get into the tech crap about this chip vs this processor then I guess go knock yourself out.
I've played PS3 a few times and I won't say it's a bad system with bad games, but the games that they have for just that system are far from great. I just know for a fact that the 360 has tons of games, some that are down right awesome and the system itself is worth every penny. I don't need 80 gigs for music and movies, I have a computer. I mean, how can you argue, 360 has more games, true, the 360 has better games, true, the 360 has a better online community in x-box live...very true. I'm sure the PS3 is fun but I'm hardly missing out having a 360.
No Problems Here. - Review written on December 07, 2007
Rating: 5 out of 5
I'm 18 and I've been playing video games since I was as little as I can remember. From the first time I played Super Mario on the NES, and thought it was the best game ever (of course for the first few hours I thought the goal was to fall in the holes, not jump over them). After that I went to the Super NES. Donkey Country was my poison on that system. (The first game I actually mastered). Then for me it was the N64... But I'll skip ahead.
I had a Playstation 2, and had a great time with it. But around last Christmas I knew time was running out for my old faithful machine. So when it was time to make a decision, I knew the Playstation 3 was too pricey to ask for for christmas so I decided to jump into the Microsoft waters.
I have not been dissapointed at all. Is the machine on the loud side? The answer is yes. But it's no louder than my ceiling fan. But I have not played a game I didn't like since getting my Xbox 360 almost a year ago. Here are 5 of my favorites so far...
5.The Elder Scrolls 4: Oblivion
4.Saints Row (I hate rap, and "gangstA's" but this game is fun as hell)
3.Bioshock (One of the best games ever, but still not as great as the hype)
2.Gears of War (Possibly the best first person shooter I have ever played)
1.Mass Effect (This is the most amazing game I have ever played. Period.)
Microsoft makes games that I love. And even though some people may have problems with "the red ring of death" and other things like that. I have NOT. I bought a fan for my xbox 360 the week that I got it for Christmas (Better safe than sorry). I got it at gamestop for 10 bucks. And my 360 has never overheated.
Im looking forward to next year. Theres some great games coming. And while I will be getting a PS3 sooner rather than later, I will never abandoned my new comrade, the Xbox 360. I am officially a faithful follower of both game companies now. And yes, it is possible.
Thanks for your time, happy gaming and happy hollidays.
Customer Service= Horrible - Review written on November 25, 2007
Rating: 1 out of 5
1 customer found this review not to be helpful.
I purchased my Xbox 360 when I was still living in the US. Since I have moved to Hungary for my job and brought it with me. For a little over a year (a year and two weeks) everything with my console was perfect and it worked great here.
Then the unthinkable happened, my unit was one of those with the "manufacturing defect" and needed a replacement. I registered on the website, got the shipping label, mailed customer service (about 5 times) to make sure I'd be getting a replacement US version, not European version. What I received were pre-written messages which never really addressed my concerns. After waiting a month for the box to arrive (surely as Microsoft was paying all costs of the replacement they'd send a box and packaging- Apple does this and it makes sense) I decided to go buy a box and packaging as they weren't sending one it seemed (again no response from Customer Support other than an automated email).
Being the skeptic that I am I decided to write up a nice notice and stick it in the box with my console hoping someone would realize that a European console would not be an adequate replacement. Two weeks passed, then UPS delivered a new Xbox 360 to my door. Sure enough, even though I tried multiple times and in multiple formats I received a European replacement.
Now only 2 of my 8 games work (the other 6 are locked by region codes), I no longer have a DVD player capable of playing region 1 DVD except for my computer, and I am not a happy customer. I decided to give Microsoft another chance and sent them a mail stating my dissatisfaction with their customer service and inadequacy of the replacement- of course the response did not at all address my concerns and only mentioned to call their technical support line (this is a 1-800 number free for people in the US; expensive for those of us who are not). I wrote back saying calling would cost too much, gave them my number, and requested they call me anytime day or night, again automated response giving no information whatsoever.
In summary, the Xbox360 is a nice system, but the Customer Support you can expect is the worst I have ever had. As a result of their inability to provide a true replacement for my console I am out ~$300 in games which no longer work, and I have to re-purchase the more expensive European versions if I want to play them.
Fun but Fragile Hardware--best game library by far - Review written on November 18, 2007
Rating: 4 out of 5
I've taken care of my XBOXes. We have two in our house. I've been especially careful to keep them cool, and so far they have run without a hitch.
However, the new Halo Edition that I bought has a power button that's a bit wonky right out of the box (it only works when you push the right edge). It's fine, because I hardly ever use the power button, but it just illustrates that there are still some issues on the newer models.
On to the games. This is what makes the XBOX 360 the clear choice over the PS3 and the Wii. If you look at the exclusives--Bioshock, Gears of War, Halo 3, Forza Motorsport--the PS3 titles can't touch it. Even cross platform games are coming out first on the 360, and often times look and run better because the PS3 is apparently difficult to program for, and while "on paper" they say it's more powerful, it's technically constrained in other ways.
I might buy a Wii eventually, but if I could have only one console it would be the 360. The Wii is great for casual gamers but the control scheme is rather gimmicky to me. I played Mario Galaxy in the store and longed for a traditional controller.
If you want a ring cycle, Wagner is better - Review written on November 10, 2007
Rating: 1 out of 5
1 customer found this review helpful, 3 did not.
Be warned, you will get the dreaded three red light ring cycle, it's just a matter of when.
In our case, it was the day we brought it home. In short this piece of garbage didn't even work properly for one moment. Maybe the QC department was smoking something, I don't know. I do know that until Quality Control becomes a reality, you are advised to not go near an Xbox 360.
BTW, we have an Xbox, a PS2 and a Wii. They all work.