Amazon.com Customer Reviews
Speed controller burned out after 2 months of moderate use - UPDATED 11/2008. - Review written on May 11, 2007
Rating: 1 out of 5
12 customers found this review helpful, 2 did not.
I've been using Dremel tools for about 10 years in my model making hobby/crafts, working mostly with soft plastic resin and soft and hard woods. I never had a problem with the corded tools and currently own 2 corded models (the pro with the digital speed control and the newer XPR after my 395 model was stolen). I thought I'd give going cordless a try, particularly since this tool didn't seem to be lacking in power. The speed controller burned out after 2 months of moderate use (sanding, cutting soft resin). I don't know if it was a lemon since it was working fine for two months. It now is only a two-speed, on and off. I'm sending it back to Dremel for service since it's obviously still under warranty but to pay for shipping myself and not even have an RMA to feel secure about sending it in with doesn't strike me as good customer service. At least they're not charging me (as far as I know) to ship it back after they're done fixing it. As a long time Dremel customer, I'm disappointed both with the product and the lack of customer support.
UPDATE: I only think it's fair to follow up from my first negative review with the results of my return. I got around to sending the unit off for repair about a month after my review. I got it back from Dremel about 10 days after sending it (by First Class USPS). It came back by UPS. I can't tell if they fixed my old unit since it was fairly new when I sent it in, but what I got back was in like-new condition, so I'm pretty sure it wasn't someone else's refurbed unit, anyway. This one is still fine after over a year of use, so much so that the battery is starting to lose its ability to hold a charge--the way a well-used cordless tool should work. Yay, Dremel. They also sent me a flap-wheel attachment for my trouble. It's still in the package--I haven't found a use for it yet, but it's the thought that counts, I guess. If I could change my rating based on my experience with the repair, I would--to 4 stars. It's a good tool with good power. No cord means more mobility and in fact I've used it outside on my car or up on a ladder plenty of times, but battery is also less power.
Not Ready for the Pros, But Handy When Needed - Review written on March 17, 2007
Rating: 3 out of 5
4 customers found this review helpful.
Whenever a manufacturer presents a tool powered by batteries, it is my opinion that the re-charge of said battery should, at least, be close to the time it takes to drain the power through use of the tool. I purchased THREE batteries for use in my Lithium-Ion Cordless Dremel, and still had to wait an hour and a half when It ran out of gas. UNACCEPTABLE. I figured that I would need two more batteries, and another charger, or two, to be able to work constantly with this tool. Dremel, please find a way to reduce the charging time from three hours to one, and, market a charger that can charge multiple batteries at once. Until you do that, this tool is more of an interesting toy than anything else. Please note, I give these tools HEAVY use, and I will ALWAYS recommend Dremel products. Just not the battery powered ones at this time, unless your jobs are short, and light duty.
Multi Tool or Multi Problem - Review written on January 29, 2007
Rating: 3 out of 5
4 customers found this review helpful, 6 did not.
I personally don't own this product. But a friend of mine does. I own an earlier, less impressive cordless model / kit. I bought it at the time I installed a wood floor in my house and got the Dremel kit to ease my labor and help with applying mainly ½" molding.
Please bear with me, even though I am talking about my older unit, I will relate this back to the unit / kit being offered.
It did OK, but it was not as sturdy as I had hoped. Firstly, its battery life was short in comparison to the amount of force / effort you put behind doing a particular job. Another problem with the battery is that while it was being charged in its cradle, the unit was unusable. With some other devices, you could still use the tool even while it was being recharged (the cradle or cord provided allows for this). Its not convenient or recommended, but doable.
As I said, the battery life was related to the degree of effort put to the task at hand and the type of job being performed. As the battery lost its charge, the unit became weaker and became virtually impossible to use.
Another problem I experienced was that some of the tools broke if not used very carefully. It's a good thing they provide multiple sanding discs, because along with other accessories, they broke without much force on the user's part.
The unit sometimes had a hard time maintaining a grip on certain items. I found it slipping at times, and sometimes, depending on the accessory installed, it totally lost its grip.
Because of this and other problems, at one point I thought it may have been a defective unit, so I returned it for another, and experienced the same problems with the new unit.
All the problems I experienced with my older Dremel Unit, I experienced with my friend's.
The battery life was better, but it did not impress me as something I'd want to rely on. The gripping and accessories were also improved, but again, I was not overly impressed.
I bought this kit to help with small and intricate jobs etc., and borrowed it from my friend for the same reason, but based on what I need it to do, it has fallen short of my expectations. Truthfully, of all the tools I have bought, this is one of the few that spends a majority of its time not being used.
My thoughts are that it looks good and seems to sound good for what it says it does, but for now...it's not for me! Maybe it will improve over time.
Saved us after Hurricane Katrina - Review written on January 19, 2007
Rating: 5 out of 5
6 customers found this review helpful, 1 did not.
Before Hurricane Katrina, we were living in an apartment in Bay St. Louis, MS, and building a house nearby. The house under construction and our apartment were destroyed, totally. Almost everything we owned was stored in a commercial storage unit that was under 20 feet of water. We could not get to the unit for three weeks and when we did, there was no electricity and everything was knee-deep in stinking mud, dark, and rusted. The only way I could get into my storage unit was with the diamond cutting wheel on my Dremel 800 -- I used it to cut the shank off the high-security lock on the unit. The owner of the units was so impressed he asked me to find a Dremel 800 in Baton Rouge, LA, and bring it to him. We set up a shuttle of charged batteries and replacement wheels -- he used his Dremel to cut off over 150 locks on storage units. Everything in our unit was a total loss but the Dremel performed flawlessly.