Amazon.com Customer Reviews
Very unreliable with my cable modem - Review written on February 07, 2008
Rating: 2 out of 5
My experience with this router was not good. Previously, I had a Linksys Wireless-B broadband router with my Motorola Surfboard cable modem. My wife's desktop is the only other computer that regularly taps into the network, besides my own which is co-located with the router and modem. The connectivity was very reliable, but I wanted a wired option. I decided to go with a Netgear powerline adapter and, primarily because others had recommended a Netgear router to ensure the best performance with the Netgear powerline adapter, I opted for this. However, the connectivity was extremely unreliable. After thorough troubleshooting of the entire setup with my cable company, it was clear that the router was the problem. I might get 1 or 2 days of uninterrupted activity before the router drops, and no amount of troubleshooting (powering off the devices in certain orders and disconnecting the coaxial from the cable modem, letting it time out, and reconnecting) seemed to work consistently. I've gone back to my wireless Linksys because I don't want the hassle -- I travel too much and my wife is taking online classes, so we can't afford the intermittent connectivity. I was also troubled that Netgear only offers free customer support for 3 months after purchase of the item. Not exactly consumer-oriented.
Intermittently works - Review written on July 22, 2007
Rating: 1 out of 5
1 customer found this review helpful.
I've owned this product for about a year now and felt compelled to write a review because of how frustrated I am with this product. I have AT&T DSL, and apparently, the AT&T DSL router has the same IP address as the Netgear router. It took several phone calls between Netgear and AT&T, but finally, this problem was resolved by designating specific DNS addresses to use (4.2.2.2 and 4.2.2.1). Setup otherwise was relatively easy, and the router worked though it would intermittently not work, and I would have to reset the router (unplug it and plug it back in). At first, it would work for a few days, but now the router has to be reset at least once a day, and it's getting really annoying because the router is in the basement and my office is upstairs. I've already updated the firmware on this router and confirmed that the problem seems to be with the router rather than my DSL modem. Anyway, Netgear support was fairly responsive over email but they wanted me to adjust MTU's or packet sizes or something until the problem went away (at this point, what they were telling me to do was beyond my understanding, and the support people were only interested in telling me what to do rather than explaining what they thought was the problem). At this point, I've had it with the router, and I'm looking for a new one that just plain works.
Sometimes, sometimes not, then not at all - Review written on April 23, 2007
Rating: 1 out of 5
1 customer found this review helpful.
So here's the thing, when I lived in Phoenix, and I had this certain cable internet provider, and it worked. Granted I had a bit of trouble getting it to work right off the bat. But, then it worked, and that was that.
Then I move to Albuquerque, and this other cable internet provider, and I could not get it to work. I even called Netgear, and even though the guy on the line was very nice, and very helpful, it still wouldn't work!
I finally went down to the store, and got myself a new router by a different manufacturer, and that one worked.
Seemingly good product that just refuses to work - Review written on January 08, 2007
Rating: 1 out of 5
1 customer found this review helpful.
This product's quality and reliability are inconsistent. I liked the combination of price, features, and design when I ordered this product, plus it was supposed to work well on a Mac. It turned out the web-based configuration interface would only work on Explorer (if you still have 5.x version for Mac). You will be out of luck with Firefox or Safari. The alternative is to configure with a Windows-based machine running late version of Explorer.
The first router could not establish connectivity with my cable modem, and I was instructed by Netgear Support to either return the product or request a replacement from them directly for the tune of something like $15. Of course, I chose to request an exchange from Amazon. Upon receipt of replacement (which, thanks to Amazon, arrived very quickly), I was able to configure the router successfully. However, after a few days I realized that the router would lock up and require hard set and complete reconfiguration in order to get it going again. I have eventually given up and returned it and purchased a cheaper D-Link. It is not as feature-full as Netgear but has one big advantage - it works! I am happy with it after a few months of use, it worked right out of the box before I even tweaked some settings, and it works seamlessly on a Mac.
Can't get it to connect, it thinks I'm stupid. - Review written on September 26, 2006
Rating: 1 out of 5
1 customer found this review helpful, 1 did not.
Here are a few thoughts I had after wrestling with this junk for 90min:
Maybe the "smartwizard" should be called the "dumbwizard." "Updating settings" takes an insane amount of time, much more so than similar products from dlink and linksys. When I first found that no manual was in the box, I thought to myself "Oh, I see netgear is trying to save money by not printing the manual." I later found out that the manual is not even on the CD - you have to connect to the internet to get to it. In the setup wizard, I was first prompted to set up an internet connection before using the router. Well, isn't the point of this to get an internet connection?
Netgear put an obnoxious red label over the LAN ports telling me to "STOP" and use the installation CD. Now I have sticker residue all over the back. Using the CD probably made things even worse than if I would have manually set it up from the get go.
There's no information in the box that tells me what the router's IP address is and the password. Reading the manual, it wants me to go to routerlogin.net to log in, a shameful cover up for 192.168.1.1 (which I found out is the IP addy.)
Grrrr.... I'm trying to configure the router right now, and I have to wait for the "updating settings" even more! This is extremely slooowwww....
The ultimate test of a router - if, fresh out of the box, I plug a DSL modem and another computer into it, do I get internet? This router FAILS the test.
Now I see the setup wizard. I wonder if that helps? "Detecting connection type on internet port" just runs over and over and over, but now it says I have a static IP?? Grrr it says to powercycle the modem if that's the case so I'll do that...
Happy happy happy I am connected to the internet but I'm still plugged directly into my DSL modem, now let's trying plugging everything into the router and go from there...
What is this madness??? The internet light is still amber!! And what? Only one computer can access the router at a time!!
Now I can't even access the router.
Well, after an hour of fiddling around with configuration settings, this router is going back to the store. It definitely takes the cake for being the absolute dumbest router I have ever worked with; everything is automated and wizard infested. There is little hope for manually controlling this router; it has assumed from the outset that I, user, am dumb, illiterate, and know absolutely nothing about computers.
The Best - Review written on January 28, 2006
Rating: 5 out of 5
12 customers found this review helpful, 1 did not.
If you've got a broadband cable modem and 4 or fewer computers to hook up to the main feed, this is the router you want. I had a Linksys router, and for 4 years thought, this is as fast as it gets?
On a hunch, I decided to try a new router, and chose this model. Hookup was EASY. There is a CD that comes with the unit, and the CD tells you what to do, step by step. Not only that, it performs tests each time you perform a step, to see if you did it right.
My broadband speed is now four times faster than what it was with the old Linksys unit. Incidentally, I also use VPN, and had zero issues getting a connection with this router.
A great product, highly recommended.
P.O.S. - Review written on May 02, 2005
Rating: 1 out of 5
6 customers found this review helpful, 3 did not.
i've had this thing for 3 weeks.
i hate it.
it must die.
If you are a non-major computing person/techi/hobbiest/hacker/etc. and need a DLS or Cable router, this will probably work for you, if you do not get the overheating or random connection drop issue.
For the rest of the computer literate world, do not buy this. I have SBC Yahoo! DSL which uses PPPoE. The thing works with my ISP, but not with me. I want to run a HTTP server (Apache) and in order to do so i need port 80 accessable to the internet from my Server. I tried everything, i spent 2, 12 hour periods hacking the sh*t out of what the problem could be. Nothing. And now i guess it overheated and didnt want to give any computer an IP addy other than 192.168.0.3, even though no setting were changed when the problem popped up.
So i give it 1 star becuase it has a nice case, that's about it.
I'm going to D-Link or LinkSys.
Good start, horrible rest on... - Review written on March 11, 2005
Rating: 2 out of 5
3 customers found this review helpful, 1 did not.
I thought i was getting a bargain when i was purchasing this with SPI and NAT firewall for this price. Well it sounded too good to be true, which it was.
At first it was flawless, had some bad ports that wouldnt open, than was losing the DHCP lease even after i assigned it my mac adress on the comcast account. On top of that, it will drop the lease every 1-2 days, which it shouldnt with MY MAC Address, and a power cycle every time. I hate power-cycling everytime i want it to work properly for another 1-2 days in order to repeat.
I shoud of and now am going to push out the extra cash for a Linksys, which none of my friends or family have problems with, wireless or wired.
It was good while it lasted though.
RP614v3 is a Bust - Review written on March 10, 2005
Rating: 1 out of 5
2 customers found this review helpful, 2 did not.
After 2 weeks of tech support from my ISP, Netgear, Best Data and Motorola, Netgears final response was "Try exchanging Version 3 for a Version 2 model." Are you kidding me. First, I was told by Netgear to exchange the initial router(Which I bought to replace an old Netgear RP114 router), Amazon.com was Great in easily doing so in less than a week. Yet, the new router still would not dynamically connect. Next, Netgear, after another 2 hour phone call with tech support suggested that it wasn't compatible with my Best Data CMX110 cable modem. So, I bought a new Motorola SB5100 modem. Still no joy with the RP614v3. Now Netgear is suggesting replacing the V3 with a V2, I think not, I'm going to look at D-Link and Linksys. I hope this is enough to convince you not to purchase the RP614v3, I can't speak to any other versions.