Amazon.com Customer Reviews
Good old Cuisinart - Review written on September 30, 2008
Rating: 4 out of 5
1 customer found this review helpful.
I've been a Cuisinart owner since 1976--which means that more than six machines (actually, I've lost count, but I know it's at least six) have died on me from various causes. Sometimes the motors burn out, sometimes the spindle cracks, sometimes the casing around the motor cracks. The last one, which my current purchase replaces, suffered from the latter two fatal injuries--I had owned it about five years. I am a serious cook but I don't consciously abuse my appliances. Cuisinarts simply do not last all that long under constant use, as I am sure many other cooks will testify. However, I haven't found a better replacement brand (and yes, I own a Kitchenaid Mixer, and a Cuisinart blender and I owned an Osterizer food processer once and it was a disaster). The 14-cup Cuisinart represents a step up for me, as my prior machines were 11 cup models or smaller. I decided to go with the larger workbowl, as I often have dealt with the volcanic eruption or silent seepage of liquids through the spindle hole when the 11-cup model is too full. So far the 14-cup is fine, but the real test comes about three years from now, when the warranty has expired and the mortal coil starts to shuffle off. Stay tuned. I would note that the dealer who sent this to me--the dealer with the lowest price on the day I purchased the Cuisinart (and an Amazon sub-contractor)--sent me a scratched model. Kind of disgusting, but not worth the bother of shipping back and forth for a replacement.
There's such a thing as too much "safety" ... - Review written on August 27, 2008
Rating: 4 out of 5
2 customers found this review helpful.
The Cuisinart food processor is a wonderful tool -- I use it nearly every day, and it slices, chops, purees, and makes pizza dough to perfection. My only complaint is that in an effort to make the machine super-safe they've made it more awkward to use. An old model I had had a feed tube with a "pusher" that could be removed, making it quick and easy to add more vegetables, crackers, etc. The new model has the "pusher" permanently fixed to the feed tube, making it necessary to remove the entire cover in order to add more food. Does the company really think we're so careless that we can't be trusted with the removable pusher? The new version is slower and more awkward to use, and I wish they'd go back to the old system. Nonetheless, it's a wonderful, reliable machine and I'm happy to recommend it.
HIDEOUS! Best ad possible for Kitchen Aid! - Review written on May 28, 2008
Rating: 1 out of 5
3 customers found this review helpful, 5 did not.
This thing STINKS! It takes forever to get the %^^^%$ thing to work. Unlike normal food processors, it is not a simple matter of clicking everything in place ... everything has to be aligned "just so" (and, if not, the machine freezes for five minutes before you can even try again) - but neither the booklet, box, nor DVD acknowledge this, and swiftly skim over assembly. Yuck! Buy a Kitchen Aid and forget about this huge, expensive doorstop.
Cuisinart food processors used to be awesome, and I never even considered trying another brand until I bought this atrocity. I would NEVER buy Cuisinart again!
Nice, if used infrequently. Do not use weekly. - Review written on January 20, 2008
Rating: 2 out of 5
6 customers found this review helpful, 2 did not.
We bought this food processor in January 2006, but like most people, I used it infrequently. Recently, about two months ago (November 2007), I began using the food processor on an almost daily basis to grind meat using the chopper blade, or to shred cheddar cheese with the shredder blade. Within two months, the lever on the lid that activates the machine broke off. It's a very thin piece of plastic. I am still within the warranty period, but in our move last year, the receipt, which we kept in the box which we stored, was lost. I thought that wouldn't be a problem because I mailed in my warranty card, so they should have it on record that I purchased it. I was told that they don't refer to the warranty cards at all, and I would need the receipt. Without the receipt, they go by date of manufacturer, which we discoverd was December 2004 (over a YEAR before we purchased the machine).
UPDATE: I just wanted to update my review from last year. I am still using my Cusinart. I hold the lid down with my arm and use a bamboo skewer to press down the plunger that makes the machine work. Also, we noticed the chopper blade was cracked around the rivets, though they haven't broken off yet. Today, we noticed the plunger has a giant crack.
If you use your food processor on an irregular basis, this is probably a good machine for you. I am happy with it's power and performance. I am just thoroughly unhappy with the quality of the pieces (other than the motor, which is awesome).
I will eventually have to replace it, because I use this thing a lot, but I will not replace it with a Cuisart.
Works well, still leaks, not worth upgrading. Instructions only for illiterates. - Review written on December 21, 2007
Rating: 3 out of 5
15 customers found this review helpful, 3 did not.
It works well, once you figure out the confusing safety interlock mess. It works just as well as the 30-year-old model I upgraded from.
My main complaint about the old one was the way liquid would splash out the edges if the blade caught something solid like a chili pod and used it as a paddle to whip the liquid up the sides. Well, this new one doesn't leak - - as much. It still will give you the occasional shower, as I found out today when it redecorated my kitchen with Vichysoisse. So the bottom line is it's a little better, but not worth a $200 upgrade. If you don't already have a food processor, this is a nice unit, but you could also consider a vintage unit from Goodwill or eBay or Craigs that would work just as well for much less.
I hated how there were NO written instructions. You have to watch a DVD to find out how to assemble the darn thing. I guess that's normal for our TV-addicted illiterate society, but I found it offensive.
Beware of Packing Slips - Review written on December 17, 2007
Rating: 1 out of 5
2 customers found this review helpful, 30 did not.
Ok, so I'm sure the product is fine; this review is of Amazon Customer Service. I purchased this as a Christmas gift for my mother-in-law. The website notes that this ships in original manufacturer's packing, but that if you mark it as a gift, it wouldn't. Well, it was wrapped so that the manufacturer's info was covered. Yeah, Amazon! However, you forgot to fold the flipping packing receipt so that the contents remained a mystery. My mother-in-law now knows what she got for Christmas. I called to complain, and was offered a whopping $5 for my troubles. FIVE DOLLARS. I have spent lots of money at Amazon this season, and was planning on purchasing a 46' LCD TV as well. With FIVE DOLLARS off the purchase price of $1600, it is now within my reach. Thanks for nothing, Amazon!
Buyer BEWARE - Review written on October 03, 2007
Rating: 1 out of 5
3 customers found this review helpful, 2 did not.
Bought this food processor because of the famed quality and the three-year warranty that said it covered "food processor". Everything was going great until I noticed small cracks through the bottom metal chopping blade where it rivets to the plastic hub. All four rivets had the same cracks, three of them went all the way through. The blade was still being securely held with the one rivet, and partially because of the two other rivets. No problem, so I thought. Call to the customer service and was told that the warranty covered everything BUT the metal chopping blade!
"What? Where was that written?", I asked.
"Well it's not in the warranty that we give you. We changed our warranty." Came the reply. "The blade is not part of the food processor." Quickly came the other explination.
"Great," I thought to myself, "I should have bought the $79 Wal-mart special." Then I explained that 1) quite evident to me, and surely any reasonable person, that the expansion rivets holding the upper and lower blade to the plastic hub were too tight (large?) causing radial fracturing of the surrounding metal blade, of which this would be a defect in craftsmanship BEFORE IT LEFT THE FACTORY, not manifesting itself until the present time, 2) the warranty that I have in hand, hence, the warranty I based my decision on whether to buy this product does NOT disclaim any warranty on blades, but INCLUDES the blade by covering "the food processor." (perhaps they changed this on latter models and defined the food processor as not including a blade, which would make it a "vibrating table weight"?), and 3)you can't change a contractual relationship such as a warranty without some acceptance on my part of that change, not to mention the fact that Cuisinart offered me nothing in exchange for any such purported change.
A brief silence, a short wait on hold, and a response that his supervisor has just informed him that the blade is not covered under warranty but that cracking around the rivets is covered. I do not agree with the fact that they still maintain that the blade is not part of the food processor. So, BUYER BEWARE, Cuisinart will NOT HONOR their warranty as stated inside the box.
My advise is to buy the $79 WalMart special, and just replace it when it breaks. Not knowing whether Cuisinart is going to find the blade, the cord, the motor, the buttons, or the bowl as "part of the food processor" has me concerned that the warranty is not worth the paper it's written on. Yes, they honored the warranty, that by law, they would have to do anyhow, but not before dickering with me over the matter. What a PITA!
Buyer Beware! - Review written on October 03, 2007
Rating: 1 out of 5
18 customers found this review helpful, 6 did not.
Bought this food processor because of the famed quality and the three-year warranty that said it covered "food processor". Everything was going great until I noticed small cracks through the bottom metal chopping blade where it rivets to the plastic hub. All four rivets had the same cracks, three of them went all the way through. The blade was still being securely held with the one rivet, and partially because of the two other rivets. No problem, so I thought. Call to the customer service and was told that the warranty covered everything BUT the metal chopping blade!
"What? Where was that written?", I asked.
"Well it's not in the warranty that we give you. We changed our warranty." Came the reply. "The blade is not part of the food processor." Quickly came the other explination.
"Great," I thought to myself, "I should have bought the $79 Wal-mart special." Then I explained that 1) quite evident to me, and surely any reasonable person, that the expansion rivets holding the upper and lower blade to the plastic hub were too tight (large?) causing radial fracturing of the surrounding metal blade, of which this would be a defect in craftsmanship BEFORE IT LEFT THE FACTORY, not manifesting itself until the present time, 2) the warranty that I have in hand, hence, the warranty I based my decision on whether to buy this product does NOT disclaim any warranty on blades, but INCLUDES the blade by covering "the food processor." (perhaps they changed this on latter models and defined the food processor as not including a blade, which would make it a "vibrating table weight"?), and 3)you can't change a contractual relationship such as a warranty without some acceptance on my part of that change, not to mention the fact that Cuisinart offered me nothing in exchange for any such purported change.
A brief silence, a short wait on hold, and a response that his supervisor has just informed him that the blade is not covered under warranty but that cracking around the rivets is covered. I do not agree with the fact that they still maintain that the blade is not part of the food processor. So, BUYER BEWARE, Cuisinart will NOT HONOR their warranty as stated inside the box.
My advise is to buy the $79 WalMart special, and just replace it when it breaks. Not knowing whether Cuisinart is going to find the blade, the cord, the motor, the buttons, or the bowl as "part of the food processor" has me concerned that the warranty is not worth the paper it's written on. Yes, they honored the warranty, that by law, they would have to do anyhow, but not before dickering with me over the matter. What a PITA!
Bogus Warranty! Caveat Emptor!! Never expected this! - Review written on October 03, 2007
Rating: 1 out of 5
48 customers found this review helpful, 5 did not.
Bought this food processor because of the famed quality and the three-year warranty that said it covered "food processor". Everything was going great until I noticed small cracks through the bottom metal chopping blade where it rivets to the plastic hub. All four rivets had the same cracks, three of them went all the way through. The blade was still being securely held with the one rivet, and partially because of the two other rivets. No problem, so I thought. Call to the customer service and was told that the warranty covered everything BUT the metal chopping blade!
"What? Where was that written?", I asked.
"Well it's not in the warranty that we give you. We changed our warranty." Came the reply. "The blade is not part of the food processor." Quickly came the other explination.
"Great," I thought to myself, "I should have bought the $79 Wal-mart special." Then I explained that 1) quite evident to me, and surely any reasonable person, that the expansion rivets holding the upper and lower blade to the plastic hub were too tight (large?) causing radial fracturing of the surrounding metal blade, of which this would be a defect in craftsmanship BEFORE IT LEFT THE FACTORY, not manifesting itself until the present time, 2) the warranty that I have in hand, hence, the warranty I based my decision on whether to buy this product does NOT disclaim any warranty on blades, but INCLUDES the blade by covering "the food processor." (perhaps they changed this on latter models and defined the food processor as not including a blade, which would make it a "vibrating table weight"?), and 3)you can't change a contractual relationship such as a warranty without some acceptance on my part of that change, not to mention the fact that Cuisinart offered me nothing in exchange for any such purported change.
A brief silence, a short wait on hold, and a response that his supervisor has just informed him that the blade is not covered under warranty but that cracking around the rivets is covered. I do not agree with the fact that they still maintain that the blade is not part of the food processor. So, BUYER BEWARE, Cuisinart will NOT HONOR their warranty as stated inside the box.
My advise is to buy the $79 WalMart special, and just replace it when it breaks. Not knowing whether Cuisinart is going to find the blade, the cord, the motor, the buttons, or the bowl as "part of the food processor" has me concerned that the warranty is not worth the paper it's written on. Yes, they honored the warranty, that by law, they would have to do anyhow, but not before dickering with me over the matter. What a PITA!