Amazon.com Customer Reviews
HORRIBLE - STAY AWAY FROM COLEMAN PRODUCTS! - Review written on November 08, 2007
Rating: 1 out of 5
12 customers found this review helpful, 4 did not.
I bought this pump along with an inflatable air mattress for use when guests visited. However, after only two uses the pump is completely dead. It won't recharge and it won't even turn-on.
I understand that products break from time to time, but the real problem is Coleman's customer service department. When I called them to ask about warranty information for the pump, they responded with "We don't actually make that pump, we just put our name on it so we can't help you," and then they hung-up the phone!
I called them back right away, and got them to give me the number of the company that does manufacture the pump and when I called it, it was a disconnected phone number! Coleman does not appear to care at all about the quality of their products or the concept of customer service. I will NEVER buy another Coleman product again. As I said, products break from time to time and that can be forgiven, but no company should treat their customers this way.
I urge everybody who is considering the purchase of any Coleman products to boycott this horrible firm. By their own admission, they don't even make the products, they just pass them off to consumers. You deserve better than Coleman!!!