Amazon.com Customer Reviews
Great Functions, Doesn't Clean Easily - Review written on November 11, 2008
Rating: 4 out of 5
1 customer found this review helpful.
This unit was a gift to us as a wedding present over 5 years ago. We were immediately impressed by the even heating, precision levels of toasting/baking/broiling, and it's complete replacement of the oven for smaller foods. Some frozen food labels specify that a real oven must be used instead of a toaster oven. While I have found this to be true with most toaster ovens, this one bakes just as well, if not better, than our full-sized electric oven. There's really only been 2 downsides to this oven:
1 - The oven has, over time, lost its "potency" for toasting. While I used to toast a piece of bread at darkness level 3, I find that nowadays, I need it to toast at level 5 to get the same level of toasting. Not a big deal; it just take a bit longer to get my toast
2 - Cleaning is a bear. While there is a dishwasher safe removable tray on the bottom of the oven, to catch all of those crumbs, the glass door on the unit cannot be removed for cleaning. Crumbs get stuck in the crevasse along the base of the door, and the glass itself has brown residue that would be much easier to remove if I could soak the door.
Having said that, I would (and probably will) choose this oven all over again.
Beware: Cuisinart Customer Service is HORRIBLE - Review written on November 11, 2008
Rating: 1 out of 5
1 customer found this review helpful, 5 did not.
Beware. Just hope it never breaks down. When I had a problem with another Cuisinart product, all I could ever reach at the customer "service" department were order takers for new gizmos for the food processors. Whenever I tried to voice my complaint, they hung up on me, presumably so they could take more orders.
And I tried every number I could find in my product manuals, on the Web site, etc. I could never get through, or they hung up on me the moment they realized I wasn't ordering something.
And by the way, "Cuisinart" ceased to exist many years ago. It's now owned by Conair, the maker of crappy hair dryers.
Back to Baking - Review written on October 15, 2008
Rating: 4 out of 5
3 customers found this review helpful.
I purchased this product a month ago and I have been happily baking ever since it arrived. I live in a small apartment without a full stove so most cooking was either built-in burners or microwave - and that gets old pretty quick. I bought this one primarily for the baking/roasting/broiling ability. I will not be using the toaster feature, since I already have a smart Cuisinart two-slice toaster.
The only negative is what others have written - no auto off. This isn't really an issue for me in my small space.
It's also good to note that the power cord is very short, so choosing a space close to an outlet is essential. Initially, the plan was to place it atop the microwave on the stand in order to keep limited counter space free, but the cord wouldn't reach the outlet from the stand.
That said, this machine is energy efficient as the cooking times using the convection feature with exact heat cuts most baking time in half. It's large enough to roast a full chicken or two Cornish game hens, browning their skins beautifully. A 2.5 lb eye round roast was crisp on the outside, tender and juicy inside. Haven't prepared casseroles yet, but with winter on the way, I plan to play with those, too.
The convection fan is super quiet so there's no noise to contend with while cooking.
If your kitchen space is limited, this is the oven for you. If you're single, or a couple, this is the oven for you.
Toaster oven that can't toast - Review written on August 31, 2008
Rating: 2 out of 5
5 customers found this review helpful, 1 did not.
So, after having a cheap Black and Decker toaster oven for years, we decided to be more grown up and get a new, fantastically expensive toaster oven. This was it. Problem is, no matter where we place the rack, we can't seem to toast the bread evenly. If the rack is at the bottom, it produces burnt toast on one side, and no toast on the top. In Position "B," it toasts the top and not the bottom. We found, however, that this is great for cooking frozen foods (like fish sticks), but sucks as a toaster. We had to go out and buy one of the old school toasters by Oster to suit our bread toasting needs. What a shame. It looks so pretty and grown up on our countertop. If you like making complex meals in a toaster oven, this might be a great buy for you. If you secretly want a nice product that you'll just use for its toasting capabilites, save your money and get a $20 toaster or toaster oven. This one won't work for you.
glass exploded after three years of light use - Review written on August 18, 2008
Rating: 1 out of 5
10 customers found this review helpful, 1 did not.
I bought this unit in November 2005. I thought I would use the oven features often, but it just hasn't worked out that way. I mainly use this for toast on the weekends. I haven't been unhappy with it, but for just toast I could have spent a lot less than 200 dollars. Last weekend, my husband made toast it it, and when he opened the glass door, it shattered into a million pieces. It sounded like an explosion!! On the plus side, cuisinart customer service seems reasonable. They are sending me a new unit, but I have to pay shipping and handling to send the broken one back. Also, the warranty is only three years from date of manufacture, unless you can prove the exact date you bought it. Thank God that Amazon saves your orders so I did have proof of when I bought it. Who saves receipts for three years???? I'm kinda wondering why I would want another of the same unit that exploded on me in less than three years of light use, though.