Amazon.com Customer Reviews
Poor quality for the Kitchenaid name - Review written on September 22, 2008
Rating: 1 out of 5
2 customers found this review helpful.
My mom has had two Kitchenaid stand mixers, one that's lasted for about 10 years with no problems (which she handed down to me) and another that she's had for about 5 years with no problems. Since the stand mixers were of such high quality, I thought a hand mixer would be a great purchase. Wrong. Within the first month I had it, the whisk attachment broke. The whisk itself came loose from the metal rod at the bottom while I was making some frosting, and I guess the rod was spinning loose for a while in the little hole where it's attached, because when it finally came apart and I grabbed the two pieces, I got severe burns on two of my fingers.
Kitchenaid never sent a replacement, even though I followed all the procedures and submitted my information twice. Now, two years later, my mixer won't turn on at all. I used this mixer maybe once a month, if that, so I'd say I got around 20 uses out of it - which is complete garbage for a product that retails at $90. I had a cheap $20 Hamilton Beach mixer from Wal-Mart that lasted for 6 years before this. I'm so angry I will never buy another KitchenAid product again. KitchenAid, you need to get your act together.
Works great with stiff cookie doughs; good customer service from Kitchenaid - Review written on July 26, 2008
Rating: 5 out of 5
2 customers found this review helpful.
Growing up, my mom & grandmother would have to toss out electric hand mixers because the motors would burn out when mixing a big batch of stiff cookie dough. I purchased this Kitchenaid 9-speed mixer because I didn't want that to happen to me. It's been over a year, and the motor has worked perfectly, even though I make a cake or bake cookies at least once a week (usually twice a week). I'm very happy with it.
I did have one problem within the first couple months of use. You know the standard metal mixer attachments, like the ones shown in the stock photo, that actually get put into the dough? The mixer bit came off from the stem of the mixer attachment while mixing a stiff cookie dough! Hard to explain, but I ended up with a part of the mixer attachment in my dough, and no way of knowing if any little metal bits had gotten into my dough, unseen. Had to throw the cookie dough out, just in case.
I contacted Kitchenaid via email asking for replacement mixer attachments, and they responded within the day. Per their polite request, I emailed them a copy of my Amazon receipt. Within the week Kitchenaid shipped a pair of the mixer attachments to me, no hassle. In case you're wondering, I didn't have to pay *anything* for these replacements, either. I also did not have to send the broken attachment to them, so no return shipping was necessary. I'm quite happy with their response.
Mix it up a little! - Review written on July 11, 2008
Rating: 5 out of 5
5 customers found this review helpful.
I have an enormous KitchenAid stand mixer, which is great for kneading dough, whipping large volumes of egg whites, and other "heavy lifting" type jobs. But, I frequently need something in between a hand whisk and the huge mixer. For smaller quantities, in particular, a hand mixer is a necessity.
I had been using an old Black and Decker model I bought out of college, but one day one of the beaters stopped turning, and it was time to take another look around. Luckily, I found this one.
It isn't perfect, by any means. As usual, there are design tradeoffs here. It is lightweight, but that means the case is plastic, not stainless, which I would prefer at this price point. It is very slim, but doesn't feel very stable when set down (resting). On the other hand, I expected the digital control to be fidgety and annoying, and it actually works very smoothly and doesn't get in my way or collect food.
The beaters don't hold lots of batter like the traditional type on my old mixer. I like that, and will gladly trade some strength to get it.
I like this, and would buy it again.
Sean P. Logue, 2008