Amazon.com Customer Reviews
Faithful up until recently - Review written on July 24, 2008
Rating: 3 out of 5
I used this religiously for the past 2 years not having experienced any big problems outside of those mentioned in the previous reviews--the leaking issues, the coffee drip on the nose, etc. I loved that it kept my drink hot for hours--I am not exaggerating!
Well, okay, one little complaint is that it is a bit cumbersome to wash the thing. With all of the little areas that the coffee can sit (from the sloshing around and the liquid settling itself in the different areas on top of the lid or just from drinking it) it is not the easiest to clean. I'm a nut when it comes to cleaning things so when I see that there is stuff stuff in the nooks and crannys of my mug, I can't just let it go. I'll pull out the little bottle brushes, sponges, wash clothes to get the stuff out. No biggie for many people and if you don't care then you read all of this nonsense for nothing! Sorry!
BUT just this morning, the thing started to drip. I looked closely to see where it was coming from thinking that it was just that I hadn't tightened the mug. So I tightened it but it kept dripping! I realized that it was coming from lower part of the mug. The older model had 2 rubber gripping strips going around the mug. Well the bottom strip was loose and that is where the coffee was leaking. Sigh. Yes, it's just a mug but I loved this mug. It kept my drinks super hot for the longest time. The weird thing is that I can't figure out why that rubber gripping would not have been glued on and why it would've affected the mechanics of the cup to where if it became loose, the coffee would start dripping out. Geesh.
But I love the mug so much that I'm going to see if I can contact the manufacturer (Amazon, from what I have heard, has notoriously horrible customer service when it comes to fielding people's complaints--sorry, could be wrong but that is what I heard!) And if they decide that it is normal wear and tear then I'm going to order another one and just assume that I'll have to replace this thing every couple of years. Boo hoo!
If this thing would not have happened it would've gotten the 5 stars that it deserves. But to think that now I'll probably have to fork out another $20 is annoying.
On second one, fantastic product - Review written on October 07, 2007
Rating: 5 out of 5
As my wife would gladly tell you, I am mildly obsessed with insulated mugs and tumblers. I have had dozens of them from many different vendors, some cheap, some very expensive. I remember one in particular that guaranteed no leaks, and even had a spring mechanism that applied pressure between the lid and the stopper. Eventually, the tension weakened, and it leaked.
This Nissan Stainless tumbler is my favorite of all of the ones I have tried. I had it during college, but lost it, and ended up buying another one after going through many other models. It's not the most leak resistant, but it is the best insulated by far. You can easily leave ice in it overnight and still wake up to ice. I highly recommend it, and plan on getting one for my sister-in-law for Christmas.