I ordered a copy of this book about a month ago and ended up giving it to my vice president...so now I'm back to get additional copies for my department. The author does an excellent job defining what a document strategy should be and demonstrating how important documents are to running a successful business. The approach is practical and in-depth without being overwhelming and overfilled with jargon. I found it to be an very valuable tool, and plan to use it with my staff to design strategies to help us save money and better communicate with our customers through our documents.

This book is well written and useful. It was recommended to me by one of our hardware suppliers and I'm glad I took the time to read it. Recently, my management assigned me to lead a team to put together a document strategy, but we did not know how to approach it. After several frustrating meetings not getting anywhere I started to use the book as an outline. Now we have several initiatives underway that I'm certain will save us hard dollars. Not only is the book a useful tool, it's easy and fun to read. We've purchased several to give to our bosses.

There is a lot of talk about the importance of a document strategy in the information technology business. Most of what you hear is either entirely technical or mostly philosophical. Neither is much practical use in the real-world. "Designing a Document Strategy" is the first book to provide a workable process to design a strategy.

Craine presents material from a number of areas, including Total Quality Management, Organizational Development, and Info Technology, and compiles it into a method that is both inspiring and pragmatic. This book is a must-have for anyone who is struggling to better manage information and corporate communications.