Amazon.com Customer Reviews
Excellent companion addressing not-for-profits' unique needs - Review written on May 23, 2008
Rating: 5 out of 5
4 customers found this review helpful.
Jim Collins is the author of "Good to Great," an influential business and leadership book. In the time since the publication of the book, Collins realized that there exist points of disconnect within the book for leaders of not-for-profit agencies (e.g. churches, local charitable organizations, groups that exist for specific causes like disease eradication or the advancement of art). In an effort to apply the concepts of "Good to Great" to the unique needs of social service organizations, this monograph was produced.
This monograph can best be thought of as an appendix or additional chapter for "Good to Great." Indeed, the reader will be lost unless first reading the work upon which this monograph is based. In it, five points/modifications/explanations are provided that address what Collins perceives to be the five biggest "trouble areas" when applying "Good to Great" to not-for-profit agencies.
First, not-for-profits struggle with the definition of "great." In the definition supplied by Collins in "Good to Great," "great" is partly defined in terms of profit margin. Since not-for-profit agencies, by definition, do not seek profits, a modification must be made. Collins suggests using anecdotal evidence and rubrics instead of budgetary numbers to determine if the organization's goals are being met.
Second, power and authority in social sector organizations are not centralized, but contain nearly limitless checks ("a thousand points of no"). Collins advocates a leadership style that emphasizes the good of the organizations. If the organizational leader can effectively communicate (legitimately, not falsely) that his main concern is the health of the organization and realization of the cause, he buys himself a lot of leeway in decision making.
Third, volunteer-based organizations feel great pressure to simply put warm bodies in positions of authority instead of selectively choosing only the best candidates. Collins argues that the pressures of a volunteer-based culture should only make the leader more determined to practice selectivity. Setting high standards, focusing on creating "pockets of excellence" within organizations, and emphasizing the moral importance of the organization can help to attract high-quality employees and volunteers.
Fourth, the concept of profit margin creeps in again. It is important to recognize that organizations--business as well as social-sector--need money to operate. Even though not-for-profit agencies are not about the money, their "hedgehog concept" should certainly include consideration of their economic engine. That is, their social cause should take into consideration the question, "will people actually buy into our cause and support it with donations of volunteer hours, monetary donations, and in-kind support?"
Finally, the organization must not neglect promoting itself as a "brand." Although the natural inclination of social sector institutions is to keep the focus on the cause, they must also make sure people understand that the organization is meeting the cause effectively...indeed, they are "the best" at what they do. A reputation for excellence tends to attract loyalty and donations. Consider Harvard University, which attracts millions of dollars it doesn't necessarily need because people believe that a Harvard education is "the best" in the world.
In all, as a pastor in a not-for-profit church, this book addressed all the concerns I had in applying Collins' "Good to Great" concepts in my situation. Truth be told, it even addressed problems I had not yet identified. I highly recommend this brief monograph to compliment "Good to Great."
No Beef in This Sandwich - Review written on February 28, 2008
Rating: 1 out of 5
3 customers found this review helpful, 1 did not.
The high praise by many of the reviewers of this book makes me feel that Jim Collins had his whole staff send in reviews. He defines no terms including non-business entities, business thinking, and social sector; states there are valid ways to assess greatness without metrics but gives no examples or gives examples that ARE metrics; claims the use of business language is naive and then analyzes "non-businesses" (whatever they are, he never says) using the language of business (budgets, financial statements, annual reports, executive compensation, etc); talks about motivation as though he just discovered that money isn't all there is (think Maslow's hierarchy of needs); and talks about building momentum as though he never heard of successful companies whose success destroyed them because they FAILED to follow the rules of business (growing too fast, or expanding into activities too far removed from the core activity, for example). I have not read any of Mr. Collins' other works but this one is just befuddled. The only concrete statement he makes towards greatness is "hire the best people." Duh. Other than that, I did not find anything that made sense in this work. It is filled with the illusion of ideas, that when looked at closely evaporate.
A helpful addition to "Good to Great" - Review written on February 23, 2007
Rating: 4 out of 5
8 customers found this review helpful.
Having read (and enthusiastically enjoyed) Jim Collins' "Good to Great" several months ago and working on a church staff, I was pleased to discover that he wrote this monograph to draw together the conclusions of that wonderful business book and the non-business world. I found this addition to be most helpful.
As with all of Collins' writing, this monograph is extremely accessible. He writes at a very intellectual level without getting overly technical. He presents the basic premise that not everything in "Good to Great" is broadly applicable outside the business world.
For instance, the difference between the executive authority that business leaders have is starkly contrasted with the legislative authority that leaders have in the social sector. Because I work almost exclusively with volunteers within the church, this distinction is important and obvious to me.
He also mentions that issues related to resources are more complicated than the relatively simplistic economic factors that exist in business. Instead, social organizations need to consider all of the available resources, which includes people and time in addition to money.
Despite these and other distinctions that Collins draws between the business world and the social sector, it is interesting to note that the overall principles of "Good to Great" remain valid. For instance, the concept of Level 5 leadership remains prescriptive for high-performing leaders outside of business.
His concluding thoughts are very insightful and instructive. In short, he suggests that the transition from good to great happens in business and outside of business. For my context, though the church may bring to bear particular difficulties and constraints, so does each and every institution. The principles of greatness are common across all organizations, even if they might look slightly different. In his words, "greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline." There is valuable wisdom in those words for those of us who work outside the business community. My one and only complaint about this resource is its price for a mere 30 pages. Nonetheless, just as I recommended the book, I would encourage anyone interested in being part of a great institution, regardless of the setting, to read this monograph.