Amazon's gaslight on the subject - Reviewed on 2008-03-16
Oh the item that is NOW shown as what you will receive with this order is fantastic. The armband is nice and comfortable, although a bit wider than I would like. But I didn't really even buy the thing for the armband OR the silicone holder. I bought it and considered it a bargain because supposedly, according to the TWO SEPARATE user-offered images for the product(s) contained within this particular order, you ALSO got a LEATHER holder. I remember that the comments/feedback/reviews from the customers were negative on this additional part of the order, however I felt their reasoning for the negativity was a bit uncalled for, as they were complaining that though they liked the silicone casing, the armband and the beltclip, the leather case that WAS included at the time of my own order, didn't allow them to be able to SEE the screen on their zens. Now I receive my order WITHOUT this leather holder, send a letter to amazon concerning this as an item sent missing products advertised, they send me ANOTHER zen order exactly like the last one, that meaning it still does not include the advertised leather holder that was apparently included in the original advertisement with the image of it. I kept it, thinking they realised they had falsely advertised a product they had no way of including in that order price, but then they begin sending ME email saying I have x amount of days to return the product last sent or be billed for it as well. I sent them back a SECOND explanation for my dissatisfaction, citing my claim that the product advertised was not included in the original order, nor the second order, which I DIDN'T order at all, but inquired when they might ship me the REST of my original order. Then I decide to come back to amazon's site to find the proof of my claim, through the url to the product item listing on amazon.com, and NOW I find that mysteriously, the product that I have been inquiring about that is yet not included in my order has completely disappeared. I believe it was a amazon prime item, as I belong to that on here, and I do not think it was a 3rd party item actually. I am going to double check on that, but I do recall it coming w/in the two day's time and being included as part of the customer reviews available after the product advertisement and listing here on amazon.com. In otherwords, great product, but not everything I had ordered. If you ever saw the original item advertised that included the image of the leather holder for the zen V on amazon.com, please, provide the url for this. I am going to check the archives of online conversations with collegues, because I recall asking their advice on purchasing this, to get a second opinion on the deal it seemed to be when including the leather case, and if I find it there, I will post the url here in this review section. Otherwise, I remain a dissastisfied customer, not because what I received is not very nice, because it is, but because what I received was not all that was originally advertised.