There are a very few stuff I do not like about the bag, however since the bag saved my life, I really can't complain.
How it saved my life, I'm 21 yea old idiot who decided to make a sharp turn at 50-60 mph. Since at the time I was a new motorcyclist I wiped out high side and it through me 5-10 feet. Luckily I landed on my back and was wearing this bag pack (full of clothes I left at my friend's house over the years, no laptop). Then I slid another 10 feet until I hit a curb. I swear if I was wearing something cheep like Jan Sport, I'm sure I would not be here today. After the accident I was kind of shocked, my backpack was still in usable condition. Only the zipper jammed, and the shock absorber started to lose some thread.

What I like about the bag, it's very roomy it has a lot of compartments. If I wanted to kill my back I can literally carry all text books for 2-3 of my class plus a laptop. It has a shock absorber which I think it's pretty cool (I don't know if it physically works, I think it's just more a mental thing). There is a lot of patting between you and the backpack.
What I really don't like, someone said earlier here, I really don't like that fact it has no padding for the laptop on the top. If you drop your bag and lands on the top you will damage your laptop. For me I only have body damage for the laptop, everything else works. So if the manufactures reads this I wish you guys added more padding on the bottom of the laptop and the top.
Would I buy it again? If I needed a back pak just for everyday use, I would buy it in a heartbeat. However since my laptop is the main reason I bought this bag pack, I'm would look for something that had more padding on the top and bottom.
But as for like impact areas,
Top 2/5
Side 4/5
Front 5/5
Back 5/5
Bottom 3/5
Satisfied with my investment? Yes

I had to replace the motherboard and memory chips after being caught in the rain without an umbrella. Never had this problem with previous backpacks.

Otherwise nice backpack, seems sturdy. It has a lot of space without impacting the shape of the backpack.

T.

This bag has a lot of room for pretty much everything you would want to put in it from a computer related standpoint. There are tons of pockets and I can fit all of the things I need in it easily (and I carry around a lot of stuff). I have a 15.4" computer and it fits well in the bag, but it would be nice if the padding came all the way to the top of the computer rather than leaving the top couple of inches exposed. That's a minor complaint though.

The padding on the straps and the back of the bag are great and make this bag very comfortable to carry around if you are forced to have it on your back for a while.

It's a good bag for the price, it's solidly built, and it has lots of room for plenty of supplies.

I looked long and hard for a laptop backpack - I was tired of the standard laptop case that couldn't carry an apple or bottle of water. I found this backpack at an office supply store but it was MUCH cheaper through Amazon...
I'm a 46-year-old exec who does a lot of business travel, so I've put this pack through the ringer. It's extremely sturdy and well-made (it's Swiss - what else would you expect), the zippers (all 11) are strong, and it's got some great features. I like the quick-access pocket at the top for keys, cell, etc., as well as the internal flap that holds it upright on the floor. The padding is excellent - very comfortable for that long haul across DFW!

This is a good buy for the price. I've had this bag two years now and the seams are starting to unravel, but it's lasted good until now. My only other complaint is that it's quite heavy - add 10lbs to whatever load you are carrying