We just moved into a brand new home w/brand new carpeting and tried to use this. The new carpet sheds a lot and cloggs up the roomba. It's good on non carpeted surfaces especially in the kitchen to pick up the big dust bunnies and dirt. It is a bit difficult to clean the brushes. Also, the battery seems to be lasting less and less.

Unit arrived in a condition that makes me believe it was never refurbished. Totally dirty, would not work even after charging. I spent an additional $100 to buy a new battery and brushes. Will never buy from this seller again.

Roomba worked for 6 months and I tried to get a response from the website without luck. When I finally got someone to respond they said that the software was bad and I had to buy a new one and they would give me a discount. Warranty sucks. Customer service treats you like an idiot. Buy an upright vacuum sweeper.$200 down the drain. They have no facility to fix ones that do not work. You have to throw it out and buy another.

After using my Roomba a year, I've decided I'll probably not buy another when this one gives out. The main reason I bought a Roomba was to save time and concluded Roomba doesn't help much in that department. The time it takes me to set up the room (getting cords and junk out of the way, etc.) plus the time it takes to clean the Roomba out is more than how long it would take me to just whip out the vacuum and kamikaze the floors myself.

We've got 2 dogs (short hair but prodigious shedders nonetheless) and 2 teenaged girls (long hair, also shedders) and the hair gets wound up in the brushes. After every run, I have to take the Roomba apart, cut the wound-up hair off the brushes, comb out the rest of the hair, and so on. This is a 15-minute operation by itself.

Roomba also does not match the performance a decent rug-beating vacuum does on carpet.

If you have lots of hard flooring and don't have hair issues, Roomba is for you.

Stay away. Stay far away from this company and their products. Poor quality product, abysmally pathetic customer service after you're already on the hook for $250+, no follow-up with the customer and required accessories are routinely out of stock. It's not worth it even if the thing did occasionally clean a floor now and then.

A case in point:

My wife purchased a Roomba Discovery as a gift for me. Unfortunately, this model's delicate power supply was initially put on the market with no sort of internal surge suppressor. As a result, a blip in our electricity 9 months later fried the power supply. An iRobot rep dutifully offered to send me a new & improved power supply with surge suppression. This took over 2 months, as they were out of stock due to the aforementioned manufacturing glitch.

12 months and 6 days from the date of purchase, the power supply arrived. We found that the power surge 2 months ago apparently fried the robot itself as well as the power supply. Due to iRobot's incompetence in design and the subsequent lack of in-stock power supplies, we found ourselves outside of iRobot's year warranty period. iRobot refused to replace the robot unless I paid $99 plus shipping for the repair since it was 6 days out of warranty! No amount of discussion would swerve the customer service drone away from charging me to have a repair done on a product that fried while it was still in warranty. He even admitted that he had the whole record (including that they were out of stock on replacement power supplies for close to 3 months) on file. "There's nothing I can do, sir" I was told. In subsequent calls I was told that if I had filed a particular form that was never mentioned by any customer service people, the $99 fee would have been waived, but that it was too late to do anything about it now (like issue a refund or give me, say, $99 worth of accessories.) Nope, no can do, sir. We apologize for the inconvenience but we're still keeping your cash.

iRobot then sent me 2 dud "remanufactured" Discovery Roombas before we found one that would actually charge up. (Do they even turn them on to test before they ship them out again?) The "working" one they finally sent would not dock on the self-charging dock from day one. But the same poor customer service that got this nightmare started eventually worked in my favor. Due to what I assume to be a computer glitch (imagine!) a second Roomba showed up on my doorstep a month later via Fed Ex. When the battery gave out after 3 sessions, I was then forced to purchase a new battery. Pity that - iRobot seems to have forgotten to manufacture batteries recently.

For the past 4 months the iRobot website has said that Roomba batteries are out of stock and due back "within 4 to 6 weeks." They say not to use non-iRobot brand batteries or they'll void your warranty. What are you meant to do when the only company that sells "approved" batteries won't keep said batteries in stock? Go to eBay like everybody else for after-market "Made in China" knockoffs, I guess.

What a hunk of junk. Wait - what HUNKS of junk. I forgot I now have TWO dead Roombas.