i've owned this product for several years now. it may be plastic, but don't let that fool you. for the inexpert, this machine is super easy to use. and for the expert barista like myself, the espresso tastes pretty darned good. i make a mocha nearly every morning. i don't use the frothing wand 'cause i'm used to a high-powered one. i heat my milk on the stove or in the microwave. for this price, it's worth the money. lately, however, i have noticed the steam is escaping from the lid. which means, i think, the seal is not working properly. but, i've gotten what i paid for out of it, which was about the same price as amazon. like i said, i've had this machine for several years. and for a delonghi product, the quality can't be beat!

OOOOHHH yyyeesssh, our old espresso maker broke and we were without... we went on a hunt and after 4 finds that didn't cut it we finally found it. This wonderful inexpensive beautiful machine has done it. From the first cup we knew that we had a winner. Rich and strong, smooth not bitter, so ends our search and the saga of the "Days without Good Coffee" PS: Sadly I'll miss the people at the shop, but we can always visit for different reasons...can't we???DeLonghi EC5 Steam-Driven 4-Cup Espresso and Cappuccino Maker, Black

I am very glad that I bought this machine! Espresso and cappuccino are very good!

I got this as a birthday present (my 56th). I have wanted an espresso machine for a long time. The cost however, was prohibitive. This little machine is under $50.00 USD. Don't let the low price put you off. It makes some mighty fine espresso and cappuccino. It's very easy to use. The only thing I don't like about it is the lid for the espresso pot. If you use the lid (and you don't really have to) it makes getting the pot under the filter clumsy. I've been using illa coffee in the machine. Makes a good cup of espresso every time.

It's really great. I loved my machine, however, I have to warm the cups before making the coffee, otherwise, until the proccess ends, the coffee won't be that hot.