Poor customer Service!

When we bought this set a few years back it seemed very well built. In general, the set as a whole was really good. However, over time, one of our pans was losing it's nonstick. Since it had a 10 year warranty (which is why we bought the set), we called up the customer service. They were insistent we pay for the shipping and insurance (for that price we might as well buy a new pan...definitely not calphalon though).

The eventually paid for all shipping costs for THEIR defective product. The representative was rather rude and obnoxious about it though. I have never seen such poor example of customer service from a supposed "reputable" company like calphalon. At least Kitchen Aid doesn't give you any hassle.

When this set wears out...which I am sure it will....I will never go back to Calphalon, they are overrated and overpriced with terrible customer service.

I love Calphalon and I was very excited to get a set for the excellent price. When the box arrived I was suspicious of the size but hey...they are professional packers. The pots were beautiful and completely inadequate for cooking for a family of four. The smallest sauce pan could barely hold a can of soup. I packed them back up (and yes they all fit back in the box again) and Amazon graciously gave me a refund. Lovely pots but not big enough.

Calphalon has a very good reputation. I used to sell cookware at an upscale department store, and Calphalon was always one of my best sellers. Indeed, this set is attractive and well priced. It feels substantial and works very well--for a while. So, allow me to provide a friendly warning. Do not buy this set simply based on the Calphalon name.

I've owned a number of different Calphalon sets, with this one being the most recent. I had the set for about three years before scrapping it. The main issue was the non-stick surface. It just does not hold up. It chips, wears off, and, well, sticks! Even when new, I was never happy with the performance of the course non-stick surface. I took good care of my cookware and did not use it excessively. I even used a set of Calphalon non-stick-safe utensils (which are junk, by the way). I got so fed up with the continued deterioration of the non-stick surfaces, that I finally replaced the set.

I replaced the large sauté pan with a Cuisinart piece, and the difference is amazing. The nonstick surface in the Cuisinart line is less course and really lives up to the name non-stick. I've gone back to Revere for the rest, and I could not be happier with Revere's "Convenience" non-stick line.

Bottom line: You can spend less and get more. Look at Cuisinart, Revere, or Kitchen-Aid for much better alternatives in non-stick cookware.

I bought this set one year ago. It is holding up perfectly, even though I put it in the dishwasher sometimes. I purchased the set from a department store, not amazon. The price was the same, but I also received a 5 QT covered sauce pan, which really comes in handy for bigger meals. Additionally, I got the bonus pan and didn't have to buy $200 worth of Calphalon products. So, the actual cookware gets 5 stars, but the price gets 1 star because you can find a bigger set of the exact same product for the same price.

Notice a wide discrepancy in reported durability of this cookwear? Let me propose that pots are rarely ruined in years, they are ruined in seconds. Different materials, different bad acts. In the case of non-stick cookwear there are several fragilities, the most easily exceeded of which is probably dry preheating. It's easy with a kitchen range to overheat and wreck almost any cookwear, including cladded steel and cast iron. As for dishwashers: if you don't want to wash your cookwear by hand, stick to plastic and cook in a microwave. (My Calphalon cleans with hot water and a sponge, sometimes a small squirt of detergent, in seconds.) If you understand and respect its limits, Calphalon, even toy Calphalon which this is, will last a long time and work extremely well. To the person trying to cook egg whites without fat: oh, please! why not just drink them raw?